Nikhil Dahiya
Burnaby,BC
Summary
Motivated and personable customer service professional with hands-on experience in retail banking, sales promotion, and client engagement. Proven ability to build rapport quickly, handle financial transactions with accuracy, and represent premium brands with confidence. Skilled in identifying customer needs, promoting tailored solutions, and maintaining a high standard of professionalism. Passionate about delivering exceptional customer experiences and continuously improving through teamwork and adaptability.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Recreation Customer Assistant
SFU Athletics and Recreation
Burnaby, British Columbia
01.2022 - 08.2024
- Greeted and assisted community members with information on programs, schedules, and facility services.
- Handled membership registrations, program sign-ups, and payments with accuracy.
- Resolved customer inquiries and issues promptly to ensure positive visitor experiences.
- Supported event setup and teardown, maintaining safety, cleanliness, and accessibility standards.
- Collaborated with team members to improve program efficiency and service delivery.
Sales Associate
Sportchek
Burnaby, BC
05.2024 - 08.2024
- Operated point-of-sale system for efficient transactions.
- Worked with fellow sales team members to achieve group targets.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Helped customers find specific products, answered questions, and offered product advice.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Data Analyst
Centre for Heart Lung Innovation
Vancouver, British Columbia
09.2023 - 04.2024
- Conducted analysis of customer engagement data, identifying key patterns and improvement areas.
- Created interactive dashboards to track satisfaction metrics, facilitating timely responses.
- Partnered with marketing and operations teams to synchronize campaigns with client needs.
- Delivered findings in accessible language, assisting non-technical teams in service enhancements.
- Tracked feedback trends, proposing actionable adjustments to optimize overall customer experience.
Education
Bachelor of Science - Data Science
Simon Fraser University
Burnaby, BC04-2025
Skills
- Project management
- Team collaboration
- Effective communication
- Customer engagement
- Event coordination
- Social media management
- Data analysis
- Payment processing
- Documentation
- Sales closing
- Team development
- Sales expertise
Certification
Serving It Right - 10/2028
References
References available upon request.
Timeline
Sales Associate
Sportchek
05.2024 - 08.2024
Data Analyst
Centre for Heart Lung Innovation
09.2023 - 04.2024
Recreation Customer Assistant
SFU Athletics and Recreation
01.2022 - 08.2024
Bachelor of Science - Data Science
Simon Fraser University
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