Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Certification
Timeline
Generic

NIKHIL CHOPRA

Brampton,ON

Summary

  • Over 5 years of experience working as Customer service Representative PIZZA PIZZA
  • 1 year of Sales Representative Experience in Northen hyundai (India) with expertise in communication and negotiating and providing superior quality customer service.
  • Certified with Automative Certification Course in ONTARIO MOTOR VEHICLE INDUSTRY (OMVIC)
  • Passionate about Selling cars to Customer according to their needs (buisness of branch increased to 130% with providing exceptional customer service and exceeding sale goals

Overview

10
10
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Pizza Company
05.2020 - 12.2023
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.

Customer Service Representative

Pizza Pizza
10.2018 - 04.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Automotive Sales Representative

Hyundai
06.2014 - 07.2016
  • Increased customer satisfaction by providing tailored advice on vehicle selection .
  • Answered telephone and email inquiries from potential customers.
  • Conducted comprehensive market research to stay informed of industry trends, ensuring accurate knowledge of competing brands'' offerings.

Education

Bachelor of Science - Computer Systems Technology

Matrix College
Montreal, QC
08.2018

High School Diploma -

ATAM PUBLIC SCHOOL
INDIA
05.2015

Skills

  • Sales Promotions
  • Relationship Building
  • Sales and Marketing
  • Excellent communication
  • Brand Representation

Languages

English
Full Professional
French
Elementary
Hindi
Full Professional
Punjabi
Full Professional

Affiliations

  • SINGING AND PLAYING GUITAR

Certification

AUTOMOTIVE CERTIFICATION COURSE (OMVIC)

Timeline

Customer Service Representative

Pizza Company
05.2020 - 12.2023

Customer Service Representative

Pizza Pizza
10.2018 - 04.2020

Automotive Sales Representative

Hyundai
06.2014 - 07.2016

Bachelor of Science - Computer Systems Technology

Matrix College

High School Diploma -

ATAM PUBLIC SCHOOL

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