Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Nikhil Bhalla

Vancouver,British Columbia

Summary

Dynamic and results-oriented Customer Sales Representative with over five years of experience driving sales and delivering exceptional customer service. Proven track record of exceeding sales targets through strategic prospecting, relationship-building, and effective communication. Skilled in identifying customer needs, providing tailored solutions, and closing deals to achieve revenue goals. Adept at leveraging product knowledge and sales techniques to maximize customer satisfaction and loyalty.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Sales Representative Supervisor

Reliance Fresh Store
11.2022 - 09.2023
  • Boosted sales performance by implementing effective training programs for the sales team.
  • Exceeded quarterly targets through consistent coaching and motivation of sales representatives.
  • Streamlined communication between departments, resulting in improved collaboration and increased efficiency.
  • Enhanced customer satisfaction by addressing concerns promptly and implementing proactive solutions.

Customer Service Representative

Metro Cash & Carry India Pvt. Ltd
03.2019 - 09.2022
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Providing exceptional customer service to ensure a positive shopping experience.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

HR Executive

BANCO SR WASTE MANAGEMENT
05.2017 - 01.2018
  • Maintained benefits program by leading decision-making process and upkeep.
  • Supported leadership and employee relations by responding to requests, grievances and other issues or needs.
  • Directed recruitment, selection and hiring processes.
  • Reviewed HR metrics reports to drive direction and support.
  • Created and implemented HR strategies and initiatives aligned with business objectives.
  • Onboarded and trained more than 2 new employees per year.

Executive

Kochar Infotech Ltd.
05.2015 - 11.2016
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Consulted with customers to determine best methods to resolve services .
  • Ranked in top 1% for customer satisfaction among team members.
  • Answered, screened and processed high volume of calls daily by using call management system and web-based communications.
  • Maintained high-volume workload within fast-paced environment and consistently met performance benchmarks.

Education

MBA - Marketing

University Canada West
Vancouver, BC
08.2026

PGDCA -

Lovely Professional University
Phagwara, Punjab
2021

B-Tech -

Global Institute of Management And Emerging Techno
Amritsar
2014

Skills

  • Employee relations
  • Organization procedures
  • Employee engagement
  • Work ethic
  • Problem-Solving
  • Strategy development
  • Communication Skills
  • Adaptability
  • Time Management
  • Positive Attitude

Languages

English
Proficient
C2
Punjabi
Proficient
C2
Hindi, Hindi
Native or Bilingual

Certification

Basic Security Training (BST)

Timeline

Sales Representative Supervisor

Reliance Fresh Store
11.2022 - 09.2023

Customer Service Representative

Metro Cash & Carry India Pvt. Ltd
03.2019 - 09.2022

HR Executive

BANCO SR WASTE MANAGEMENT
05.2017 - 01.2018

Executive

Kochar Infotech Ltd.
05.2015 - 11.2016

MBA - Marketing

University Canada West

PGDCA -

Lovely Professional University

B-Tech -

Global Institute of Management And Emerging Techno

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Nikhil Bhalla