Nikhil Bhagirath
Vancouver,Canada
Summary
- Knowledgeable Bell person with solid background in providing exceptional guest services and ensuring smooth hotel operations. Proven ability to assist guests with luggage, provide information, and ensure welcoming environment. Demonstrated strong communication and problem-solving skills.
- Customer-centered Bellman offering 4 years of experience interacting with sophisticated clientele. Great at prioritizing tasks and resolving issues with calm demeanor and timely solutions. Effective communicator with proven history of tact, diplomacy, and professionalism.
- Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Bell person position. Ready to help team achieve company goals.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Bell Person
JW Marriott Hotel
01.2016 - 03.2019
- Developed strong relationships with repeat guests, fostering loyalty and encouraging return visits.
- Served as a knowledgeable resource for guests seeking information about nearby restaurants, shopping centers, and entertainment options.
- Streamlined bell service operations through regular maintenance of luggage carts and storage areas.
- Enhanced guest satisfaction by promptly attending to luggage handling and delivery requests.
- Collaborated with front desk staff to efficiently manage guest reservations and room assignments.
- Provided exceptional customer service for improved guest experience during check-in and check-out processes.
- Contributed to increased hotel revenue by promoting on-site amenities, services, and local attractions.
- Notified front desk manager of any guest issues in need of additional attention.
- Transferred luggage, bags, and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
- Greeted arriving guests and assisted with luggage, sports equipment, and pets.
- Inspected luggage for damage prior to storage, reporting issues to patrons.
- Filed and ordered guest paperwork and transaction details to support bookkeeping and business operations.
- Operated hydraulic elevators and stair lifts to move luggage between floors.
Education
Post-Baccalaureate Diploma - Tourism And Hospitality
Cambrian College of Applied Arts And Technology
Greater Sudbury, None08-2022
BBA - Hospitality Administration And Management
Chandigarh University
01-2019
Skills
- Consistent work performance
- Effective team collaboration
- Dependable attendance
- Bell Person
- Reliable driving history
- Guest relations
- Professional appearance
- Foreign language proficiency
- Guest services
- Phone etiquette
- First aid training
- Guest errands
Accomplishments
- Took on new duties and responsibilities when asked by management and finished tasks on time, resulting in a significant pay increase.
- Informed guests of the establishment's array of services, including the spa, salon, upscale restaurants, and the casino, improving overall sales.
- Provided exceptional service to both incoming and outgoing guests and was rewarded with an overall five-star rating on the hotel's check-out survey.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Certification
- Certified Bell person, JW Marriott - 4 Years (India)
- Hotel Management Degree
- Physical ability to lift Luggage
Timeline
Bell Person
JW Marriott Hotel
01.2016 - 03.2019
Post-Baccalaureate Diploma - Tourism And Hospitality
Cambrian College of Applied Arts And Technology
BBA - Hospitality Administration And Management
Chandigarh University
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