NIKHATH FATIMA SAFIULLA BAIG
Markham,ON
Summary
Dedicated Customer Service professional with 9 years of experience. Solid team player with a positive demeanor and proven skills in establishing rapport with clients. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
STOR ASSOCIATE
Tim Horton's
Toronto, ON
05.2022 - Current
- Assisted in inventory management for optimal product availability and minimized waste
- Enhanced customer satisfaction by providing friendly and efficient service
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks, and upselling food and beverages
- Maintained effective supply levels by monitoring and reordering food stock and dry goods
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality
- Integrated service and team management strategies to boost business profits.
ADMINISTRATIVE MANAGER
Sanor Retail Pvt Ltd
India
02.2017 - 01.2022
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Updated reports, managed accounts, and generated reports for company database.
- Reduced operational costs through effective management of staff schedules, resources, and vendor relationships.
- Interviewed, recruited and onboarded new staff for high-performing administration teams.
- Assisted in the development of strategic plans to achieve company objectives while maintaining a focus on excellent customer service delivery.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
OPERATIONS OFFICER
VFS Global
INDIA
04.2015 - 02.2017
- Reduced fraudulent applications by conducting thorough background checks and cross-referencing data from multiple sources.
- Kept up-to-date with ever-changing immigration laws, regulations, and policies to provide current information to applicants.
- Enhanced visa application processing efficiency by streamlining procedures and implementing time-saving strategies.
- Utilized advanced technology tools to efficiently manage and track the progress of numerous applications simultaneously.
- Expedited urgent cases by prioritizing tasks, coordinating with relevant authorities, and maintaining clear communication channels.
- Managed high volumes of sensitive personal information while maintaining strict confidentiality protocols for applicant privacy protection.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
Education
Post Graduation in Global Business Management -
Loyalist College
Toronto, CanadaBachelor in Economics -
Ethiraj College For Women
Chennai, IndiaSkills
- Customer Service
- Document Verification
- Front desk assistance
- Telecaller
- Office Administration
- Problem-solving abilities
- Critical Thinking
- Scheduling and calendar management
- Event Planning
- Sales force
Volunteer Experience
Tim Horton's, Volunteer, Served as a volunteer at Tim camp day, Raised funds for an orphanage, Packed over 250 food kits, Supervised and trained junior team members at camp
Languages
English
Hindi
Tamil
Urdu
Timeline
STOR ASSOCIATE
Tim Horton's
05.2022 - Current
ADMINISTRATIVE MANAGER
Sanor Retail Pvt Ltd
02.2017 - 01.2022
OPERATIONS OFFICER
VFS Global
04.2015 - 02.2017
Post Graduation in Global Business Management -
Loyalist College
Bachelor in Economics -
Ethiraj College For Women