Nikhat Jehan
Markham
Summary
Outgoing Office Administrator with 7 years of experience with talent multitasking to complete daily duties while resolving issues as they arise. Adept in personal time management while simultaneously greeting visitors, managing phone switchboard and tackling requests made by staff. Friendly and respectful with positive attitude that creates warm and inviting office atmosphere.
Overview
12
12
years of professional experience
1
1
Certification
Work history
Office administrator
Westfront Lodge
Hyderabad, India
06.2017 - 04.2024
- Manage day-to-day operations of a 10 room lodge, ensuring smooth front desk, housekeeping, and maintenance functions.
- Monitor occupancy, pricing, and booking trends to optimize revenue and guest flow.
- Handle guest inquiries, feedback, and complaints, consistently maintaining a 4.5+ star guest rating on online platforms.
- Oversee budgets, track expenses, and manage daily cash handling and reporting.
- Coordinate with vendors for supplies, repairs, and maintenance services.
- Maintain availability on Booking.com, Trivago, Trip advisor.
Office assistant
Ya Fathima Educational Society
Hyderabad,India
07.2012 - 05.2016
● Delivered exceptional customer service to callers and visitors, ensuring a welcoming and efficient experience.
● Scheduled appointments for executive management while efficiently managing their calendars.
● Managed phone calls and inquiries promptly and professionally.
● Maintained office equipment and liaised with vendors for repairs and supplies.
● Produced Excel dashboards and meticulously maintained hard copy office records for streamlined organization.
Education
Master of Business Administration -
Amjad Ali Khan College of Business Administration
Hyderabad,IndiaSkills
- Communication Skills
- Organizational Skills
- Customer Service
- Time Management
- Attention to Detail
- Problem solving and conflict resolution abilities
- Task delegation
- 60-70 wpm typing speed
Languages
English
Fluent
Hindi
Fluent
Certification
● Workshop on AI and CHAT GPT January 2024
o MSME Technology Centre Bengaluru
● Course on Digital Marketing January 2024
o Web Trainings Academy, Hyderabad
● Lean Six Sigma Yellow Belt Oct 2023
o MSME Technology Development Centre, Govt of India
Affiliations
- Initiated and led clothing and food donation efforts for families in need.
- Built awareness among peers to contribute resources for local shelters.
- Donated sports equipment and educational books to under-resourced schools, supporting learning and extracurricular development.
- Promoted maternal health awareness within the community and assisted healthcare staff in organizing maternity camps, supporting expectant mothers with resources and guidance.
Timeline
Office administrator
Westfront Lodge
06.2017 - 04.2024
Office assistant
Ya Fathima Educational Society
07.2012 - 05.2016
Master of Business Administration -
Amjad Ali Khan College of Business Administration