Niketa Gajjar

• Streamlined office operations by implementing efficient administrative systems and procedures.
• Improved employee productivity with effective time management strategies for daily tasks.
• Enhanced internal communication by creating a centralized information hub accessible to all staff members.
• Reduced overhead costs through careful budget management and resource allocation.
• Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
• Coordinated company events and meetings to foster teamwork and boost employee morale.
• Maintained accurate documentation of company policies and procedures for easy reference by all employees.
• Oversaw vendor relations, negotiating contracts that resulted in cost savings for the organization.
• Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
• Managed company schedule to coordinate calendar and arrange travel.

• Streamlined administrative processes by implementing efficient filing systems and organizational tools.
• Enhanced office productivity with thorough calendar management and meeting coordination for executives and staff members.
• Facilitated clear communication between departments, scheduling regular meetings to address pressing issues or concerns.
• Managed confidential employee records, ensuring privacy and compliance with company policies and legal regulations.
• Developed comprehensive training materials for new hires, improving onboarding efficiency and overall job satisfaction.
• Delivered exceptional customer service while managing incoming calls/email inquiries from both internal and external parties professionally and promptly.
• Monitored facility maintenance requests ensuring prompt response and completion by building management or designated contractors.
• Maintained accurate, up-to-date databases of key contacts/vendors enabling efficient communication and resource allocation.
• Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
• Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
• Maintained databases and contact lists to keep important contact information accurate and up to date.
• Monitored and directed incoming mail and prepared outgoing mail.
• Monitored and ordered office supplies to keep office stocked with resources necessary to function smoothly.
• Monitored front areas so that questions could be promptly addressed.

• Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
• Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
• Contributed to cost reduction efforts by identifying opportunities for process improvements and negotiating vendor contracts.
• Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Managed communication channels and ensuring timely responses to inquiries through Mails.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
• Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
• Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
• Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
• Managed phone and email correspondence and handled incoming and outgoing mail .
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.

• To Induct the new hires and keep healthy atmosphere flowing in the premises.
• Responsible for Joining Formalities, Bank Account updating & Employee life cycle.
• Preparing & Issuing Various Letters to the employee.
• Maintain Employee Personal File along with the Background check report.
• Responsible for PF & ESIC Challan.
• Employee Code Generation
• Employee Grievance
• Employee Engagement Activities.

Operation Profile

• Responsible for 9 Branches across Gujarat
• Co-ordinate among local operations team member and insurance company relationship manager for quick issuance of policies.
• To build relationship with local Operation Team of Principal insurance company.
• To provide assistance to internal & external customers for complains & queries.
• ·To provide assistance to to customers for timely settlement of claims.
• Timely Finalization of Tele & Sales Report.
• Order office Supplies & maintain Inventory.
• Travelling & Booking Arrangements for the seniors
• Schedule & confirm appointments
• Provide Training to Local Operation Team of my zone

HR Profile

• On Boarding of selected candidates
• Co-Ordination with HO regarding various issues & MIS.
• Attendance Management
• Bank Account Opening

• Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
• Streamlined customer support processes for improved call handling times and resolutions.
• Reduced customer complaints with proactive issue identification and resolution strategies.
• Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
• Communicated with customers to identify needs and expectations.
• Kept accurate records of all customer interactions and transactions.
• Provided excellent customer service by efficiently resolving issues and responding to inquiries.
• Collected customer information and analyzed customer needs to recommend potential products or services.