Summary
Overview
Work History
Education
Skills
Certification
Availability
Timeline
Generic

Niket Sethi

Moncton,NB

Summary

Dynamic Shift Supervisor with extensive experience at Tim Hortons, excelling in employee training and inventory management. Proven track record in enhancing customer satisfaction through effective problem-solving and exceptional service. Skilled in cash handling and staff scheduling, fostering a productive team environment while ensuring compliance with food safety regulations.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Shift Supervisor

Tim Hortons
Moncton, New Brunswick
06.2024 - Current
  • Maintained an up-to-date knowledge of all menu items, ingredients and preparation methods.
  • Investigated customer complaints promptly and took corrective action as needed.
  • Managed scheduling of staff in accordance with budget constraints and labor laws.
  • Trained new hires in proper food handling techniques and safety regulations.

Team Member

Tim Hortons
Moncton, New Brunswick
01.2024 - 06.2024
  • Demonstrated knowledge of menu items by providing detailed descriptions upon request from guests.
  • Worked hard to learn required tasks quickly to maximize performance.
  • Provided exceptional customer service to guests, ensuring their satisfaction with food and beverages.

Shift Supervisor

Tim Hortons
Oshawa, Ontario
01.2023 - 12.2023
  • Trained new employees on company policies and procedures.
  • Conducted weekly inventory of supplies, equipment, and food items.
  • Resolved customer complaints in a timely manner.
  • Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.

Team Member

Tim Hortons
Oshawa, Ontario
06.2022 - 12.2022
  • Operated cash registers to process payments from customers.
  • Received, processed, and stocked merchandise in accordance with store policies.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
  • Developed positive customer relationships through friendly greeting and excellent service.

Education

Diploma in Business Accounting -

Durham College
Oshawa, ON
08-2023

Skills

  • Employee training
  • Inventory management
  • Customer service
  • Problem-solving
  • Food safety
  • Staff scheduling
  • Team leadership
  • Cash handling expertise

Certification

  • Food Handler
  • First Aid and CPR
  • WHMIS
  • Work on Heights

Availability

  • Available for evening or night shift all week.

Timeline

Shift Supervisor

Tim Hortons
06.2024 - Current

Team Member

Tim Hortons
01.2024 - 06.2024

Shift Supervisor

Tim Hortons
01.2023 - 12.2023

Team Member

Tim Hortons
06.2022 - 12.2022

Diploma in Business Accounting -

Durham College

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Niket Sethi