Niket Sethi
Moncton
Summary
Promoted customer satisfaction by managing team to achieve specific purchase order and delivery date based on priority.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Tim Hortons
Moncton, NB
07.2024 - Current
- Responded to and resolved customer questions and concerns.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Team Member
Tim Hortons
Moncton, NB
01.2024 - 06.2024
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Assisted customers in selecting merchandise best suited to needs.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
Shift Supervisor
Tim Hortons
Oshawa, ON
06.2022 - 12.2023
- Increased sales performance through effective upselling techniques and staff training initiatives.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Improved customer satisfaction by promptly addressing their concerns and providing exceptional service.
- Increased sales with introduction of promotional strategies that attracted more customers.
Education
Diploma in Business Accounting
Durham College
Oshawa, ON10-2023
Skills
- Complaint Handling
- Complaint resolution
- Language Fluency
- Sales improvement
- Customer Service
- Problem Resolution
- Customer Relations
- Calm and Professional Under Pressure
Languages
English
Hindi
Punjabi
Urdu
Accomplishments
Scored overall 8 bands in IELTS exam.
Certification
- First Aid/CPR/AED Certification - American Red Cross or American Heart Association.
- Alcohol Seller/Server Certification - Various state-approved programs.
- ServSafe Food Handler's Certification
- WHMIS
Timeline
Shift Supervisor
Tim Hortons
07.2024 - Current
Team Member
Tim Hortons
01.2024 - 06.2024
Shift Supervisor
Tim Hortons
06.2022 - 12.2023
Diploma in Business Accounting
Durham College