Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Certification
Timeline
Generic

Niket Sethi

Moncton

Summary

Promoted customer satisfaction by managing team to achieve specific purchase order and delivery date based on priority.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Shift Supervisor

Tim Hortons
07.2024 - Current
  • Responded to and resolved customer questions and concerns.
  • Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Team Member

Tim Hortons
01.2024 - 06.2024
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Assisted customers in selecting merchandise best suited to needs.
  • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.

Shift Supervisor

Tim Hortons
06.2022 - 12.2023
  • Increased sales performance through effective upselling techniques and staff training initiatives.
  • Boosted overall sales with effective upselling techniques and exceptional product knowledge.
  • Improved customer satisfaction by promptly addressing their concerns and providing exceptional service.
  • Increased sales with introduction of promotional strategies that attracted more customers.

Education

Diploma in Business Accounting

Durham College
Oshawa, ON
10-2023

Skills

  • Complaint Handling
  • Complaint resolution
  • Language Fluency
  • Sales improvement
  • Customer Service
  • Problem Resolution
  • Customer Relations
  • Calm and Professional Under Pressure

Languages

English
Hindi
Punjabi
Urdu

Accomplishments

Scored overall 8 bands in IELTS exam.

Certification

  • First Aid/CPR/AED Certification - American Red Cross or American Heart Association.
  • Alcohol Seller/Server Certification - Various state-approved programs.
  • ServSafe Food Handler's Certification
  • WHMIS

Timeline

Shift Supervisor

Tim Hortons
07.2024 - Current

Team Member

Tim Hortons
01.2024 - 06.2024

Shift Supervisor

Tim Hortons
06.2022 - 12.2023

Diploma in Business Accounting

Durham College

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Niket Sethi