NIKESH PATEL
Fort Frances
Summary
Customer service-oriented professional with enthusiastic personality and skill in CSR. Responsive team leader with strong background combined with motivation and encouraging style. Talented trainer, problem-solver and planner able to take on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude. Experienced with customer service in food service environments, ensuring positive dining experience. Uses strong communication skills to interact effectively with customers and staff. Knowledge of food safety and hygiene practices, maintaining clean and efficient counter area.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Food Counter Attendant
Dairy Queen Grill & Chill
08.2023 - Current
- Enhanced customer satisfaction by providing efficient and friendly service at the food counter.
- Prepared fresh and appetizing food items in accordance with established recipes and guidelines.
- Greeted customers with smile and provided helpful suggestions.
- Maintained a clean and organized workspace, ensuring a positive experience for customers.
- Displayed strong multitasking abilities while managing multiple orders simultaneously during busy periods without compromising quality or efficiency.
- Managed multiple tasks in high-volume environment.
- Reconciled cash drawer and corrected any errors.
- Supported catering orders, coordinating with kitchen staff to ensure timely preparation and delivery.
- Maintained clean and safe workstation while adhering to all food safety and sanitation regulations.
Retail sale Supervisor
Jagdamba Flour Mill And Departmental Store
05.2022 - 07.2023
- Check inventory system to locate items at other stores, improving sales rate 100%
- Collaborated with internal personnel and clientele to improve store operational and address concerns quickly
- Responded to customer inquiries and delivered appropriate information after carefully researching issues
- Delivered empathy and persuasive negotiation talents to promote memorable customer experience
- Organized and update schedules to optimize coverage for expected customer demands
- Ordered merchandise with accuracy by verifying back stock and maintaining inventories
- Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment
- Saved costs, effectively negotiating vendor pricing contracts to increase savings
- Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections
- Hired, trained, supervised and motivated team of some retail professionals to provide knowledgeable and fast service to every guest
Customer Service Attendant
SHIV GEMS
05.2021 - 02.2022
- Assisted approximately 100 to 200 customers each shift with services questions
- Evaluated customer account information to assess current issues and determine potential solutions
- Assessed customer needs and upsold products and services to maximize all sales
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Worked with managers to develop service improvement initiatives
- Answered customer questions and addressed concerns, resulting in 100% reduction in complaint calls
- Trained new employees each quarter in procedures and policies in order to maximize ream performance
- Set up activated customer accounts
- Delivered high level of service and support to each customer, paving way for future business opportunities
Education
MS Office Certification -
CDac Computer
Navsari, Gujarat04.2021
High School Diploma -
Naran Lala School
Navsari, Gujarat03.2019
Skills
- Creating marketing plans
- Problem resolution
- Leadership development
- Inventory monitoring
- Accuracy and efficiency
- Team player
- Food service standards
- MS Office
- Customer assistance
- Security system
Languages
English
Full Professional
Hindi
Full Professional
Gujarati
Native or Bilingual
Certification
When learning MS Office certification, you gain skills in Word (document formatting, mail merge), Excel (formulas, charts, PivotTables), PowerPoint (slides, animations), Outlook (email, calendar management), and sometimes Access (databases). You also learn collaboration tools like Teams & OneDrive, automation, and cloud integration. It enhances productivity and professional document handling.
Timeline
Food Counter Attendant
Dairy Queen Grill & Chill
08.2023 - Current
Retail sale Supervisor
Jagdamba Flour Mill And Departmental Store
05.2022 - 07.2023
Customer Service Attendant
SHIV GEMS
05.2021 - 02.2022
MS Office Certification -
CDac Computer
High School Diploma -
Naran Lala School
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