Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nikan Eidi

Aurora,ON

Summary

Dedicated and tech-savvy professional with a strong background in delivering exceptional customer service and technical support. Demonstrated ability to troubleshoot and assist customers in fast-paced environments, ensuring a seamless experience with technology. Highly skilled in communication, collaboration, and problem-solving, with a strong commitment to enhancing customer satisfaction and operational efficiency. Recognized for meticulous attention to detail, effective time management, and the ability to thrive under pressure. Fluent in English (IELTS Score: 7.0), with a focus on consistently delivering high-quality results and driving continuous improvement.

Overview

4
4
years of professional experience

Work History

Product Checker and Website Data Entry

Pay Way Less
12.2023 - 09.2024
  • Conducted thorough inspections of products, ensuring accuracy in descriptions, pricing, and quality, leading to a 15% improvement in data accuracy
  • Managed the entry of detailed product information into the company’s website, optimizing customer experience with seamless integration
  • Identified and rectified product data discrepancies, reducing errors and improving website listing accuracy
  • Developed strategies to streamline the data entry process, reducing processing time by 20%, contributing to more efficient supply chain operations
  • Collaborated with inventory management for real-time updates on stock availability, ensuring improved operational efficiency
  • Communicated with the technical team to resolve product listing issues quickly, minimizing disruptions to customer experience

Photo Editor and Production Specialist

Tochal Photography
06.2023 - 11.2023
  • Specialized in high-speed photo editing and post-production, ensuring images met strict quality standards while maintaining quick turnaround times
  • Oversaw the entire photo production process, from editing to mounting on custom boards, completing multiple tasks without compromising quality
  • Streamlined workflows to increase production efficiency, reducing order processing time by 10%
  • Maintained clear communication with customers, managing specifications and last-minute changes to ensure high levels of satisfaction
  • Demonstrated exceptional attention to detail in the final preparation of prints, ensuring flawless presentation and mounting
  • Gained deep expertise in photo editing software and professional equipment, continuously enhancing technical skills

Private Tutor and Teaching Assistant

Private Tutor
03.2021 - 06.2022
  • Provided personalized tutoring in Mathematics, Physics, Statistics & Probability, and Discrete Mathematics to high school students, tailoring lessons to individual learning needs
  • Assisted classroom teachers by providing additional support, clarifying complex topics, and ensuring students understood the material
  • Developed customized lesson plans and practice exercises, helping students grasp challenging subjects and achieve measurable academic improvements
  • Monitored student progress through assessments, providing feedback, and adjusting teaching strategies for better learning outcomes
  • Organized group study sessions and promoted peer learning, fostering collaboration and reinforcing key concepts

Education

Advanced Diploma - Computer Programming & Analysis (CPA)

Seneca College of Applied Arts And Technology

Skills

Technical & Customer Support:

  • Proficient in troubleshooting and supporting iOS/macOS devices (iPhone, iPad, Mac) with a focus on enhancing user experiences
  • Strong communication and customer service skills, adept at explaining technical concepts in simple terms
  • Experience with data entry, content management, and website maintenance to optimize user interactions

Problem-Solving & Organizational:

  • Exceptional problem-solving skills, able to diagnose and resolve issues quickly, leading to a 15% improvement in customer satisfaction in previous roles
  • Strong organizational and time management abilities, ensuring tasks are completed on schedule, contributing to operational efficiency
  • Collaborative team player, working with diverse teams to drive operational improvements and enhance service delivery

Additional Skills:

  • Advanced knowledge of Mathematics, Physics, Statistics & Probability, and Discrete Mathematics, providing a strong foundation for technical support
  • Experience in creating customized lesson plans and providing educational support, fostering a positive learning environment
  • Bilingual: English (Full professional proficiency, IELTS Score: 70) and Persian (Native or bilingual proficiency)

Languages

English
Full Professional
Persian
Native or Bilingual

Timeline

Product Checker and Website Data Entry

Pay Way Less
12.2023 - 09.2024

Photo Editor and Production Specialist

Tochal Photography
06.2023 - 11.2023

Private Tutor and Teaching Assistant

Private Tutor
03.2021 - 06.2022

Advanced Diploma - Computer Programming & Analysis (CPA)

Seneca College of Applied Arts And Technology

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Nikan Eidi