Nika Chu
Burnaby
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Anyload Weigh & Measure
03.2025 - Current
- Handled escalated calls and emails efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Responded to customer requests for products, services, and company information.
- Utilized Sage and Access for customer order entry and invoice management
Pharmacy Assistant
GreenShield Pharmacy
03.2025 - 03.2025
- Assisted pharmacists with preparing medications and filling prescriptions.
- Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
- Educated new pharmacy assistant on Kroll, Phox, and pharmacy workflow protocols.
Air Traffic Control Trainee
NAV Canada
02.2024 - 01.2025
- Developed effective time management skills by prioritizing tasks according to their importance within the context of maintaining safe separation between aircraft at all times.
- Honed analytical thinking capabilities during complex scenario-based training exercises that required quick decision-making under tight time constraints.
- Refined verbal communication techniques by practicing clear, concise instructions when directing pilots during various stages of flight operations.
- Increased situational awareness by staying informed of changes in airport operations and runway configurations throughout the training period.
Dispatcher
CDS Baggage Services
07.2022 - 08.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Communicated with drivers, airlines, and passengers to coordinate timely delivery of luggage.
- Directed dispatching, routing, and tracking of 20 fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained updated and detailed records of calls in physical and electronic database.
Education
Bachelor of Business Administration - Marketing
British Columbia Institute of Technology
Burnaby, BC01-2022
Diploma of Airport Operations And Management -
British Columbia Institute of Technology
Burnaby, BC01-2021
Associate Certificate For CAD Technology -
British Columbia Institute of Technology
Burnaby, BC01-2021
Languages
English
Native or Bilingual
Chinese (Mandarin)
Full Professional
Certification
- Standard First Aid
- Restricted Class 5 Driver License
- Radiotelephone Operator
- Incident Command System Level 100
Timeline
Customer Service Representative
Anyload Weigh & Measure
03.2025 - Current
Pharmacy Assistant
GreenShield Pharmacy
03.2025 - 03.2025
Air Traffic Control Trainee
NAV Canada
02.2024 - 01.2025
Dispatcher
CDS Baggage Services
07.2022 - 08.2023
Bachelor of Business Administration - Marketing
British Columbia Institute of Technology
Diploma of Airport Operations And Management -
British Columbia Institute of Technology
Associate Certificate For CAD Technology -
British Columbia Institute of Technology
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