Summary
Overview
Work History
Skills
Timeline
Generic

Nijaz Terzic

Calgary,Canada

Summary

Dynamic leasing agent with a proven track record at Versus Living, excelling in guest relations and conflict de-escalation. Skilled in optimizing CRM workflows and enhancing tenant satisfaction through strong communication. Adept at multitasking and ensuring safety compliance, consistently delivering exceptional service in high-pressure environments.

Overview

12
12
years of professional experience

Work History

Leasing Agent

Versus Living
Calgary, Canada
10.2023 - Current
  • Arranged showings of available units for prospective tenants using effective sales techniques.
  • Established strong relationships with prospective tenants through professional communication skills.
  • Inspected apartments prior to move-in and upon move-out, documenting any damage or cleanliness issues.
  • Answered incoming calls regarding available properties, providing detailed information about amenities, location, and pricing options.
  • Trained sales teams on how to use the CRM software to manage leads and contacts effectively.
  • Optimized workflows within the CRM platform based on user feedback.

Concierge

Versus Living
Calgary, Canada
06.2022 - 10.2023
  • Handled front desk responsibilities, sign-in visitors, and validated identifications all while building and maintaining professional relationships with building residents.
  • Maximized guest satisfaction with prompt service for property-related requests, amenities needs, and services.
  • Logged and delivered packages, mail, and messages to guests and meeting rooms.
  • Assisted in a diverse community of residents, responding to clients' complaints and offering solutions.

Security Guard

Sterling Patrol Services - Versus Living
Calgary, Canada
10.2021 - 06.2022
  • Worked in a high-traffic residential building, assisting residents with a variety of tasks including, but not limited to, parcels, complaints, and move-outs.
  • Managed front desk, signing in visitors and checking identification, while building professional relationships with building residents.

Edge Banding Machine Operator - Cabinet Making

DIRTT Environmental Solutions
Calgary, Canada
09.2013 - 10.2021
  • Prepared cabinetry pieces and applied plastic laminate (P-LAM) and veneer edges to them.
  • Operated a variety of machines on the shop floor including hack saws, band saws, sanding wheels, forklifts, pallet trucks, and more.

Skills

  • Guest relations
  • Safety compliance
  • Problem solving
  • Grounds monitoring
  • Strong communication
  • Conflict de-escalation
  • Visitor screening
  • Ability to multitask

Timeline

Leasing Agent

Versus Living
10.2023 - Current

Concierge

Versus Living
06.2022 - 10.2023

Security Guard

Sterling Patrol Services - Versus Living
10.2021 - 06.2022

Edge Banding Machine Operator - Cabinet Making

DIRTT Environmental Solutions
09.2013 - 10.2021

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Nijaz Terzic