Nijat Mammadov
Kitchener,ON
Summary
Proven to enhance guest experiences at Mariana Trench Hotel through effective order-taking and keen social perceptiveness, I streamlined service processes, significantly reducing wait times. Skilled in cleanliness and foreign language, I excel in fast-paced environments, evidenced by increased referrals and positive guest feedback. Adept at fostering teamwork, I consistently ensure optimal dining satisfaction.
Developed strong foundation in customer service and teamwork in bustling hotel setting, looking to transition into new field. Skilled in managing multiple tasks and maintaining high service standards, ensuring guest satisfaction. Seeking to leverage these transferable skills in dynamic, customer-focused environment.
Overview
1
1
year of professional experience
Work History
Hotel Waiter
Mariana Trench Hotel
12.2023 - 03.2024
- Streamlined order-taking processes by effectively communicating with both guests and kitchen staff, minimizing errors and wait times.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Cleared dishes, trays and carts from rooms with discretion and professionalism.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Restaurant Waiter
MADO Restaurant
05.2023 - 11.2023
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Maintained clean and organized dining areas for optimal guest experience.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
Education
High School Diploma -
24th High School
Baku06-2023
Skills
- Cleanliness
- Order taking
- Social perceptiveness
- Reservation management
- Foreign language
Languages
English
Full Professional
Russian
Elementary
Turkish
Native or Bilingual
Timeline
Hotel Waiter
Mariana Trench Hotel
12.2023 - 03.2024
Restaurant Waiter
MADO Restaurant
05.2023 - 11.2023
High School Diploma -
24th High School
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