Niharika K S
Toronto
Summary
Results-driven Software Professional with 4+ years of experience in business management and analytics solutions. Expertise in SQL, Python, and data visualization tools, with proven success in enhancing processes and providing data-driven insights. Strong analytical mindset with a collaborative approach to drive informed business decisions.
Overview
4
4
years of professional experience
1
1
Certification
Work History
DATA ANALYST
TechSwitch Technologies
05.2024 - 07.2025
- Automated SQL and Python pipelines to integrate e-commerce sales, CRM exports, and Google Analytics into dynamic Google Data Studio dashboards, slashing manual reporting by 18 hours/week and increasing data reliability from 70% to 92%.
- Designed and deployed 10+ real-time Power BI dashboards spanning transactions, fulfillment SLAs, and inventory KPIs; accelerated strategic decisions by 15% and enabled same-day corrective actions across regions.
- Partnered with Product, Ops, and IT to launch a proprietary POS system for 5+ vendors; embedded analytics improved demand forecasting by 20% and cut stockouts by 30% in high-velocity SKUs.
- Produced data-backed insights on delivery delays, agent productivity, and churn in Excel and Power BI; Strengthened compliance by auditing SQL-based transaction logs, reducing audit gaps by 15%.
- Created detailed technical documentation and process maps in Confluence and Visio; reduced analyst onboarding time by 25% and ensured operational resilience during team transitions.
SR. SOFTWARE ENGINEER (PROJECT LEAD)
Mphasis
09.2021 - 01.2024
- Directed and assisted a team of 6-8 developers, to provide high-quality software solutions using Java, spring boot, Postman, and Rest APIs.
- Developed complex SQL queries and stored procedures, reducing execution time by 50% and optimizing data retrieval.
- Enhanced pivotal functionalities within applications, achieving a 15% increase in user satisfaction ratings and a 20% boost in user engagement.
- Established criteria for release readiness by assessing risk factors associated with each feature set. Performed user acceptance testing based on well-defined acceptance criteria defined in the feature/user story level.
- Engaged with upper management to ensure effective communication across all levels during the application development process.
- Delivered customer insights using SQL, SSRS, and Power BI, increasing forecasting accuracy with a confidence interval of 95%, supporting strategic revenue growth.
- Austin, TX
Education
Master of Science - Electrical Engineering
The University of Texas At Arlington
Arlington, TX05.2021
Bachelor of Science - Electrical, Electronics And Communications Engineering
Dayananda Sagar College of Engineering
Bangalore06.2019
Skills
- Python
- Pandas
- NumPy
- Matplotlib
- R
- SQL
- Looker
- Power BI
- Excel
- Data warehousing
- ETL
- Oracle
- MySQL
- GitHub
- Co-pilot
- Jira
- Confluence
- REST APIs
- Splunk
- Tableau
- Requirements Analysis
- UAT
- Business Capability Mapping
- KPI Definition
- Data Modeling
- Agile/Scrum
- Reporting & Metrics
Certification
Professional Scrum Product Owner (PSPO I) certification
Timeline
DATA ANALYST
TechSwitch Technologies
05.2024 - 07.2025
SR. SOFTWARE ENGINEER (PROJECT LEAD)
Mphasis
09.2021 - 01.2024
Master of Science - Electrical Engineering
The University of Texas At Arlington
Bachelor of Science - Electrical, Electronics And Communications Engineering
Dayananda Sagar College of Engineering