Niharika Sharma
Winnipeg,MB
Summary
Client Service Specialist - Dedicated to delivering exceptional service and support, friendly and empathetic professional with outstanding communication skills. Deep understanding of customer needs and conflict resolution, confidently handles challenges. Strong problem-solving abilities enable cultivation of positive customer relationships, ultimately leading to satisfaction and loyalty.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Receptionist
Elliotts Immigrations Services LLP
08.2024 - 08.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Client Service Specialist
Guru Kirpa Cold Drinks
07.2023 - 07.2024
- Maintained detailed records of client interactions, facilitating seamless handoffs between team members when necessary.
- Provided knowledgeable service and support for all customer needs.
- Collaborated with internal teams such as compliance, legal, operations and technology departments on projects related to product development or client service initiatives.
- Ensured compliance with company policies related to client service standards and procedures.
- Created detailed training materials for use by client service personnel.
- Answered incoming calls from customers regarding billing inquiries, technical issues, product concerns.
- Greeted incoming customers to provide immediate, friendly and knowledgeable support.
Education
Certified - Client Service Specialist
Manitoba Institute of Trades And Technology
Winnipeg, MB09-2025
Skills
- Organization skills
- Telephone skills
- Verbal and written communication
- Customer/Client relations
- Strong empathy
- Exceptional communication
- Documentation skills
- Scheduling
- Scheduling appointments
- Problem-solving skills
- Basic accounting
- Multitasking
Accomplishments
- I got numerous awards from social media platforms for performing so well as SMM .
- I got accomplishments that I can lead the team with confidence from my college's instructor as well as from classmates .
Certification
- Records Management Certificate – Elliotts Immigrations Services LLP.
- Client Service Specialist - GKCD.
- SMM certification from Social Platforms.
Languages
French
Full Professional
English
Native/ Bilingual
Hindi
Native/ Bilingual
Timeline
Receptionist
Elliotts Immigrations Services LLP
08.2024 - 08.2024
Client Service Specialist
Guru Kirpa Cold Drinks
07.2023 - 07.2024
Certified - Client Service Specialist
Manitoba Institute of Trades And Technology
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