NIHARIKA AGGARWAL
Surrey,BC
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
14
14
years of professional experience
Work History
Manager
RED MAPLE CLOTHING
02.2012 - 12.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Quality Analyst
American Express
06.2010 - 12.2011
- Analyzed quality and performance data to support operational decision-making.
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
Customer Service Associate
WNS Global Services
07.2008 - 05.2010
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
Education
MBA - Finance
INSTITUTE OF MANAGEMENT & TECHNOLOGY GHAZIABAD
NEW DELHIBachelor of Science - Mathematics
GURU NANAK DEV UNIVERSITY AMRITSAR
AMRITSARSkills
- Negotiation
- Managing Reception
- Employee Training
- Productivity Performance
- Managing Operations and Efficiency
- Managing Files and Records
Timeline
Manager
RED MAPLE CLOTHING
02.2012 - 12.2022
Quality Analyst
American Express
06.2010 - 12.2011
Customer Service Associate
WNS Global Services
07.2008 - 05.2010
MBA - Finance
INSTITUTE OF MANAGEMENT & TECHNOLOGY GHAZIABAD
Bachelor of Science - Mathematics
GURU NANAK DEV UNIVERSITY AMRITSAR
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