Nihar Trivedi
Pickering,ON
Summary
Experienced Customer Service Support professional skilled in handling escalated issues and identifying upselling opportunities, enhancing sales growth. Proficient in process optimization, including biomethanation and gas genset design. Demonstrated expertise in AutoCAD for technical drawings and proficiency in measuring instrument skills. Collaborative team player with strong analytical and problem-solving abilities. Seeking to apply technical acumen and soft skills in a challenging role.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Support
Canadian Tire Corporation Ltd.
01.2023 - 04.2024
- Delivered top-notch administrative and customer service aid to clients, boosting sales through expertly managing escalated, ongoing, or specialized issues.
- Supported business growth by identifying opportunities for upselling additional products or services during customer interactions.
- Familiarize with the company's products, including their design, functionality, and use.
Undergraduate Intern
Cyra Engines Pvt. Ltd
12.2021 - 03.2022
- Worked on the optimization of the biomethanation process, contributing to increased biogas yield and efficiency in power generation
- Collaborated with the chemical engineering team to analyze reaction parameters, implement process improvements, and ensure compliance with safety and environmental regulations in the Sulphu extraction process
- Contributed to the design and optimization of gas gensets for power generation, specializing in the utilization of various fuels such as natural gas, biogas, and compressed natural gas (CNG).
Vocational Intern
Meghmani Finechem Ltd
05.2021 - 07.2021
- Collaborated with the engineering team to develop and implement numerical models, providing valuable insights into process dynamics and supporting decision-making for process optimization initiatives
- Applied AutoCAD skills to render components and create detailed technical drawings, enhancing the accuracy of maintenance procedures and facilitating seamless communication between engineering teams
- Conducted meticulous inspections of measuring instruments to verify accuracy and promptly addressing any faults.
Education
MSc - Mechanical Engineering
Lakehead University
Thunder Bay, ON, CA04.2024
Btech - Mechanical Engineering
Dharmsinh Desai University
Nadiad, Gujarat, India05.2022
Diploma - Mechanical Engineering
Gujarat Technological University
Surat, Gujarat, India05.2019
Skills
- Functional: AutoCAD, Solidworks, Matlab, Microsoft Office, Homer, Simulink
- Technical: Technical drawing proficiency, Measuring Instrument skills, Process Optimization, Equipment operation, Material knowledge
Accomplishments
Fire Extinguishing Robot- Aug, 22- Dec, 22
- Developed a fire extinguishing robot to address the higher risk faced by firefighters during fire incidents
- Utilized technological innovations to overcome barriers and restrictions in fire extinguishing operations
- Designed the robot as a valuable tool to assist firefighters in firefighting tasks, enhancing safety and efficiency
Human Detected Electric Supply System- Jun, 22- Jun, 22
- Implemented a Human Detected Electric Supply System project in the sixth semester, aiming to reduce human efforts by automatingroom lights
Certification
Workplace Hazardous Materials Information System (WHMIS)
Project Management Fundamental
Simulink Onramp
Additional Information
- Participated in the National Engineering Olympiad.
- Awarded with Jaydeepsinhji Junior Award from Gujarat Government for Gymnastics.
Languages
English
Professional Working
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Timeline
Customer Service Support
Canadian Tire Corporation Ltd.
01.2023 - 04.2024
Undergraduate Intern
Cyra Engines Pvt. Ltd
12.2021 - 03.2022
Vocational Intern
Meghmani Finechem Ltd
05.2021 - 07.2021
MSc - Mechanical Engineering
Lakehead University
Btech - Mechanical Engineering
Dharmsinh Desai University
Diploma - Mechanical Engineering
Gujarat Technological University
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