Nihar Naik
Scarborough
Summary
Offering solid foundation in communication and problem-solving, eager to learn and develop in customer service environment. Brings quick adaptability to new systems and processes, ensuring seamless integration and service delivery. Ready to use and develop interpersonal and technical skills in [Desired Position] role.
Overview
1
1
year of professional experience
Work History
CSR
Dominos Pizza Inc.
05.2024 - 12.2024
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
- Streamlined communication between departments, ensuring timely resolution of customer concerns.
- Improved customer retention rates with exceptional product knowledge and personalized service recommendations.
Education
Mechanical Engineering
Centennial College: School of Engineering Technology
Scarborough, ON04.2025
High school Graduation - undefined
Divine Child High School
Surat, Gujarat03.2022
Skills
- Call center experience
- Customer focus
- Complaint handling
- CRM software
- Customer service
- Active listening
- Critical thinking
- Conflict resolution
- Customer relations
- Payment processing
Languages
English
Full Professional
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Timeline
CSR
Dominos Pizza Inc.
05.2024 - 12.2024
High school Graduation - undefined
Divine Child High School
Mechanical Engineering
Centennial College: School of Engineering Technology
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