Summary
Overview
Work History
Education
Skills
Languages
Timeline
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NIHAR NAIK

Richmond Hill,Canada

Summary

  • 8 months of Canadian experience in Walmart as sales floor associate.
  • 2 years of experience as Junior Human Resource assistant.
  • Knowledge of SAP software system.
  • Excellent Customer Service skills.
  • Skilled in verbal and non-verbal communication.
  • Experience with planograms, modular, shelf cap etc.
  • Skilled as cashier and experienced with self-checkout.
  • Sound knowledge of Microsoft Word.
  • Knowledge of Planograms.
  • Organized, resourceful, with strong communication (written and verbal), problem-solving and people skills.
  • Efficient in working under pressure and following tight deadlines.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Dominos Pizza Inc.
09.2024 - 11.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Junior Human Resource Assistant

Rajhans - Desai Jain Group. Pvt. Ltd.
05.2022 - 06.2023
  • Provided administrative support to HR team including filling documents, preparing letters and memos, and sending emails
  • Assisted with onboarding new employees by creating personal files, updating employee information in the system, answering questions about employee benefits and completing necessary paperwork
  • Worked closely with recruitment team to post jobs, screen resumes and applications, schedule follow up interviews
  • Assisted in payroll activities such as verifying hours worked and calculating wages
  • Responded to employees questions regarding policies, procedures, benefits etc both over phone and in person
  • Develop and maintain HR policies, procedures, forms and other documents as needed
  • Maintain employee records in a secure system to ensure accuracy and compliance with federal, state and local regulations

Education

Mechanical Engineering -

Centennial College
11.2024

High School -

Divine Child High School
03.2022

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Call center experience
  • Computer proficiency
  • Conflict resolution
  • Payment processing
  • Complaint handling

Languages

English
Native or Bilingual
Gujarati
Native or Bilingual
Hindi
Native or Bilingual

Timeline

Customer Service Representative

Dominos Pizza Inc.
09.2024 - 11.2024

Junior Human Resource Assistant

Rajhans - Desai Jain Group. Pvt. Ltd.
05.2022 - 06.2023

High School -

Divine Child High School

Mechanical Engineering -

Centennial College

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NIHAR NAIK