NIHAR NAIK
Richmond Hill,Canada
Summary
- 8 months of Canadian experience in Walmart as sales floor associate.
- 2 years of experience as Junior Human Resource assistant.
- Knowledge of SAP software system.
- Excellent Customer Service skills.
- Skilled in verbal and non-verbal communication.
- Experience with planograms, modular, shelf cap etc.
- Skilled as cashier and experienced with self-checkout.
- Sound knowledge of Microsoft Word.
- Knowledge of Planograms.
- Organized, resourceful, with strong communication (written and verbal), problem-solving and people skills.
- Efficient in working under pressure and following tight deadlines.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Dominos Pizza Inc.
09.2024 - 11.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Junior Human Resource Assistant
Rajhans - Desai Jain Group. Pvt. Ltd.
05.2022 - 06.2023
- Provided administrative support to HR team including filling documents, preparing letters and memos, and sending emails
- Assisted with onboarding new employees by creating personal files, updating employee information in the system, answering questions about employee benefits and completing necessary paperwork
- Worked closely with recruitment team to post jobs, screen resumes and applications, schedule follow up interviews
- Assisted in payroll activities such as verifying hours worked and calculating wages
- Responded to employees questions regarding policies, procedures, benefits etc both over phone and in person
- Develop and maintain HR policies, procedures, forms and other documents as needed
- Maintain employee records in a secure system to ensure accuracy and compliance with federal, state and local regulations
Education
Mechanical Engineering -
Centennial College
11.2024
High School -
Divine Child High School
03.2022
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Payment processing
- Complaint handling
Languages
English
Native or Bilingual
Gujarati
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Customer Service Representative
Dominos Pizza Inc.
09.2024 - 11.2024
Junior Human Resource Assistant
Rajhans - Desai Jain Group. Pvt. Ltd.
05.2022 - 06.2023
High School -
Divine Child High School
Mechanical Engineering -
Centennial College
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