NIHAL KAKKAR
Dawson Creek,Canada
Summary
Dynamic professional with extensive experience at Independence Networking Service, excelling in risk management and behavioral support. Proven ability to enhance client independence through effective skill-building and empathetic care. Strong communicator and active listener, committed to fostering positive outcomes and ensuring compliance with treatment plans. Adept at team leadership and client assessment. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals.
Overview
10
10
years of professional experience
Work History
RISK REDUCTION AND ADULT SUPPORT WORKER
Independence Networking Service
Dawson Creek, British Columbia
07.2024 - Current
- Collaborating with healthcare professionals to implement the individual's treatment plans, administering medication to clients at the right time, and driving them to doctor's visits or grocery stores.
- Monitor and report clients' progress, and teach them new skills to gain independence.
- Facilitated group sessions aimed at providing information regarding healthy lifestyles, substance misuse issues.
- Encouraged service users to participate in social activities that promoted their physical health and mental wellbeing.
- Attended regular reviews of service user's care plans to ensure the best outcomes for each individual.
- Monitored client wellbeing and reported any changes or concerns to relevant staff members.
- Supported clients to access education, training or employment opportunities.
- Provided emotional and practical support to vulnerable adults.
- Assisted clients with daily living activities such as bathing, dressing, and grooming.
Customer Service Manager
Walmart
Dawson Creek, British Columbia
06.2022 - 03.2025
- Provide exemplary customer service.
- Coordinate with the team to meet sales goals.
- Maximize customer satisfaction by providing help desk resources and technical advice.
- Ensure positive customer experiences through fair, friendly, and courteous service.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Monitored staff performance to ensure adherence to customer service standards.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
INSURANCE AGENT AND CONSULTANT
BAJAJ ALLIANZ
NEW DELHI, INDIA
05.2015 - 11.2019
- Responded quickly and accurately to inquiries from clients regarding their coverage plans.
- Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
- Advised customers on the best ways to minimize risks associated with their assets.
- Maintained accurate records of all insurance transactions using computer software systems.
- Monitored market conditions to ensure that existing policies remain competitively priced.
- Resolved customer complaints in a timely manner to maintain high satisfaction levels.
Education
Business Management Post-Graduate Diploma - International Business Management
Northern Lights College
Dawson Creek, BC05-2024
Bachelor's - accounting (Account Hons.)
Lalit Narayan Mithila University
India09-2018
Skills
- Teamwork
- Valid Class 5 license
- Active Listener
- Behavioral support
- Client assessment
- Critical thinking
- Verbal and written communication
- Disability care
- Empathy and patience
- Risk management
- First aid and CPR
- Medication administration
- Project management
- Customer service
- Data analysis
- Team leadership
- Organizational skills
- Adaptability
- Decision-making
- Reliability
- Life skills development
- MS office
- Microsoft outlook, word, and Excel
Availability
Monday to Sunday: Full Days and Nights
Affiliations
Soccer, Singing, Cooking, Travel, Movies
References
References available upon request.
Timeline
RISK REDUCTION AND ADULT SUPPORT WORKER
Independence Networking Service
07.2024 - Current
Customer Service Manager
Walmart
06.2022 - 03.2025
INSURANCE AGENT AND CONSULTANT
BAJAJ ALLIANZ
05.2015 - 11.2019
Business Management Post-Graduate Diploma - International Business Management
Northern Lights College
Bachelor's - accounting (Account Hons.)
Lalit Narayan Mithila University
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