Nihali Shah
Oshawa,ON
Summary
Dynamic Senior Personal Banking Officer at Bank Of Montreal with expertise in fraud detection and customer service. Proven track record in developing tailored financial solutions and ensuring regulatory compliance. Adept at managing accounts and processing loans, enhancing customer satisfaction through effective communication and problem-solving skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Personal Banking Officer
Bank Of Montreal
Brooklin, Ontario
04.2023 - Current
- Verified amounts and integrity of every check or funds transfer.
- Developed customer-centric solutions to manage financial transactions and provide tailored advice.
- Assisted customers in completing loan applications and reviewed documents for accuracy.
- Maintained up-to-date knowledge of banking regulations, procedures, and policies.
- Participated in the development of fraud risk management policies and procedures, ensuring comprehensive coverage.
- Documented investigative findings in reports.
- Tracked chargeback activity to identify best practices for determining fraud.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
- Ensured all transactions are carried out securely and according to internal guidelines and procedures.
- Participated in regular meetings with other senior staff members to discuss new initiatives or policies related to personal banking services.
Financial Coordinator
Easyfinancial
Oshawa, Ontario
12.2021 - 01.2023
- Reorganized finance and accounting departments to improve efficiency and cut excess spending.
- Discussed nuances of insurance benefits to help patients understand financial obligations.
- Oversaw month-end closing process, prepared financial statements and managed advanced reconciliations.
- Maintained general ledger and chart of accounts, performed complex accounting functions such as journal entry preparation, account analysis, balance sheet reconciliation and preparation of quarterly financial statements.
- Maintained accurate records of collection activities in database system.
- Located and monitored overdue accounts using billing system to begin collections process.
- Facilitated communication between affected parties, including customers, banks, and merchants, to resolve fraud-related issues.
Sales Advisor
General Motors-Concentrix
Oshawa, Ontario
09.2020 - 11.2021
- Managed customer expectations by clarifying needs, identifying options, and recommending products and services.
- Coached team members on metrics and consumer experience behavior identification to improve satisfaction ratings.
- Reviewed daily reports on call volume, sales, abandoned calls and other statistics.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Educated customers about sales processes, warranty requirements and service standards.
- Computed purchases and received and processed cash or credit payment.
Brand Ambassador
Mosaic Marketing
Toronto, Ontario
01.2019 - 09.2020
- Developed and optimized demonstrations to best connect with prospects and encourage sales.
- Tracked and reported on engagement metrics from promotional activities.
- Collaborated with creative professionals to develop effective marketing strategies.
- Trained new brand ambassadors, sharing best practices and brand values.
- Watched crowd to identify prospects, capture interest and maximize sales opportunities.
- Increased sales and brand awareness through face-to-face marketing.
Education
Associate of Arts - Public Relations
Durham College
Oshawa, ON08-2020
Master of Arts - Journalism And Mass Communication
Gujarat University
Gujarat, India07-2018
Bachelor of Arts - English Literature
St.Xavier's College
Gujarat, India06-2016
Skills
- Financial analysis
- Regulatory compliance
- Fraud detection
- Loan processing
- Customer service
- Account management
- Cash handling
Certification
- Investment Funds Institute of Canada- Mutual Funds & Securuties
Languages
English
Native/ Bilingual
Hindi
Native/ Bilingual
Timeline
Senior Personal Banking Officer
Bank Of Montreal
04.2023 - Current
Financial Coordinator
Easyfinancial
12.2021 - 01.2023
Sales Advisor
General Motors-Concentrix
09.2020 - 11.2021
Brand Ambassador
Mosaic Marketing
01.2019 - 09.2020
Associate of Arts - Public Relations
Durham College
Master of Arts - Journalism And Mass Communication
Gujarat University
Bachelor of Arts - English Literature
St.Xavier's College
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