Nihal Patel
Timmins,Canada
Summary
Committed job seeker with a history of meeting company needs with consistent and organized ethical practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
Work History
Product Executive
Vadilal Ice-cream
Ahmedabad, India
04.2017 - 09.2022
- Product Planning Management & Pricing (Pricing includes both, retail & modern trade/HORECA) of all SKUS, e.g., Ice-cream, Shrikhand & Flavoured Milk category.
- New Product Development sampling & tasting.
- Co-ordination with cross-functional departments to develop & launch final product in the market.
- Managing new product development & pricing, Sales Projections, Plant & C&F wise inventory management, Designing Marketing Schemes & Execution, Scheme & New products’ performance Reports, Customer Care Support, all kinds of monthly reports for the management in decision making & review.
- MIS report preparation & presentation for analyzing product growth patterns, new product performance, scheme & promotion impacts, and finding statistical outcomes for strategic decision making.
- RM-PM (Raw Material & Packaging Material) Procurement projections for New Product Launch.
- RM-PM Analysis for DROP products and try to liquidate RM-PM stock lying at Plant & Supplier end.
- NMSM (Non-moving/Slow-moving) product liquidation and discount approvals from top management.
- Channel & Team Management.
- Customer Care & Product Complaint Resolution.
Research Consultant
Insights Board Research
Ahmedabad, India
01.2016 - 03.2017
- Collecting primary & secondary data via online sources.
- Conducting interviews and surveys through CATI (Computer Assisted Telephonic Interviews) and face-to-face methods with corporate professionals as well as end customers.
- Data mapping, Data mining & preparing tables, charts, and graphs.
- Analysis of the collected data and preparing reports and presentation for the same.
Sales Associate
The Shoe Company
Timmins, Canada
10.2022 - 10.2023
- Maximize store business results by consistently creating exceptional customer experiences.
- Cash Management at cash counter.
- Stock Management, handling promotional offers and price change.
- Provide a shopping experience that encourages uniquely responsive customer service, compelling merchandise presentation and operational integrity that will encourage positive customer connections and loyalty.
Customer Service Representative
Pioneer Gas Station
Timmins, Canada
12.2022 - Current
- Provide outstanding customer service to patrons for a high-volume gas station and aid customers with disabilities in operating gas pumps.
- Identify opportunities to upsell & cross-sell products, manage and balance cash register, and ensure compliance with shift opening and closing procedures.
- Perform cash handling and register balancing duties daily, ensure accuracy of sales transactions on internal POS system, and perform daily counts for lottery inventory and sales reports.
- Oversee daily stocking for store products, beverages, and ensure adherence to safe storage and handling procedures.
- To attend and deliver online orders of store products on SKIP & Door Dash.
- Maintain overall cleanliness in business premises.
- Give training to new joiners..
Education
Project Management -
Northern College of Applied Arts And Technology
South Porcupine, ON12-2023
Global Business, Entrepreneurship & Technology -
Northern College of Applied Arts And Technology
South Porcupine, ON05-2023
MBA - Marketing
Gujarat Technological University
Ahmedabad05-2016
BBA - Management
Gujarat University
Ahmedabad05-2014
Skills
- Product Lifecycle Management
- New Product Development & Tasting
- Project Management
- Data Analytics & Statistical Analysis
- Strategic Planning & Critical Thinking
- Interpersonal Communication
- Sales & Demand Forecasting
- Competitor Analysis
- Cross-Departmental Alignment
- Microsoft Office & Outlook
- SAP - SD Module Expertise
- DMS - Database Management System Management
- Product Sales Upselling & Cross-selling
- Customer Service
- Stock Management
- Retail Store Operations
- Channel & Team Management
Educational Projects
Project Management
- Capstone Cesim Simulation Project (2nd Rank in the Program)
Global Business, Entrepreneurship & Technology, Management of Technology
- Project Management - Re-establishment of Public Parks in Timmins, Northern Ontario
- Business Planning: Business Plan (To launch own "Scoopie Joy" - Ice-cream manufacturing company in Canadian Market)
- Technical Entrepreneurship: A presentation on a start-up of Manifold Photo Studio in Timmins, Northern Ontario (Business Model Canvas)
BBA
- Project report on consumer behavior & preferences towards packaged instant food.
MBA
- (Summer Internship Project): Preference for various dairy products by the retailers of North Ahmedabad with major reference to Amul (GCMMF)
- Comprehensive Project: Customer satisfaction with service quality and brand name of local chain restaurants of Ahmedabad & Gandhinagar
- GCSR (Global Country Study Report) Project: A feasibility study on spices industry of Bangladesh with reference to India & Gujarat
ACTIVITIES
- Associated with A.C. Nielsen Pvt. Ltd. in a weekly CLT (Central Location Test) project organized by Hyundai to launch its most successful SUV car - Creta.
- Winner in “PRAYAAS- Innovative or Stagnate” a Talent search competition for an entrepreneurship organized by NICM college.
- Actively participated in various sports (Kho-Kho, Athletics, Cycling, Cricket) as a state player as well as captain.
References
References available upon request.
Timeline
Customer Service Representative
Pioneer Gas Station
12.2022 - Current
Sales Associate
The Shoe Company
10.2022 - 10.2023
Product Executive
Vadilal Ice-cream
04.2017 - 09.2022
Research Consultant
Insights Board Research
01.2016 - 03.2017
Project Management -
Northern College of Applied Arts And Technology
Global Business, Entrepreneurship & Technology -
Northern College of Applied Arts And Technology
MBA - Marketing
Gujarat Technological University
BBA - Management
Gujarat University
Similar Profiles
Noah BlecknerNoah Bleckner
Ice Cream Scooper at Justine's Ice Cream Parlour Ice Cream Parlour, St Michaels, MdIce Cream Scooper at Justine's Ice Cream Parlour Ice Cream Parlour, St Michaels, Md
Hasibul Hasan TalhaHasibul Hasan Talha
Trainee Sales Officer at DHAKA ICE CREAM INDUSTRIES LTD. (POLAR ICE CREAM)Trainee Sales Officer at DHAKA ICE CREAM INDUSTRIES LTD. (POLAR ICE CREAM)
M. A. MunimM. A. Munim
Senior Section Manager–HR & Compliance at Dhaka Ice Cream Industries Ltd. (Polar Ice Cream)Senior Section Manager–HR & Compliance at Dhaka Ice Cream Industries Ltd. (Polar Ice Cream)
Tyson MONTAGUETyson MONTAGUE
Ski Instructor at Mount Jamieson ResortSki Instructor at Mount Jamieson Resort
Rhyan JamesRhyan James
Indigenous Bail Program at Nishnawbe Aski Legal CorporationIndigenous Bail Program at Nishnawbe Aski Legal Corporation