Nihal Nihal
Derry,United Kingdom
Summary
Dedicated and precise customer environment collaborator with one year in service delivery, POS system operation, and cash handling. Proficient at placing merchandise, organizing shelves and displays handling inventory and cleanliness of stores. Able to work in a team, focused and adaptable to high work turnover with a fundamental
understanding of health environment measures. Success in helping customers, solving their problems and guaranteeing their satisfaction while shopping.
Overview
4
4
years of professional experience
Work History
Restaurant Team Member
Nite Star Fish & Chips
09.2024 - Current
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Used proper techniques to prepare food and ingredients.
- Greeted guests pleasantly and answered menu questions.
- Addressed 99% of customer concerns promptly and professionally, leading to higher levels of customer satisfaction.
Team Leader, Cashier
Reliance Smart Superstore
03.2021 - 10.2022
- Returned large amount of money through POS systems, keeping high accuracy in counting cash amount
- Used problem-solving skills in handling customers’ complaints thereby expanding customer satisfaction
- Ensured that organization delivered high levels of quality customer service, and this led to [specific percentage] improvement of customer satisfaction scores
- Maintain even value on cash registers at day-end with perfect 100% conformity with records
- Developed training plans that achieved [specific improvement percentage] enhancement of staff productivity
Education
Master's in international business -
DeenBandhu Chhotu Ramm University
India 05.2022
Bachelor of Science - Non - Medical
DeenBandhu Chhotu Ramm University
India01.2022
Skills
Customer Service-Related Skills:
- Customer Service
- Communication Skills
- Problem-Solving
- Active Listening
- Positive Attitude
- Handling Customer Complaints
Cashier-Specific Skills:
- Cash Handling
- Point of Sale (POS) Systems
Additional Skills:
- Multitasking
- Flexibility in Scheduling
- Product Knowledge
- Sales Maximization
Availability
Part - time
Timeline
Restaurant Team Member
Nite Star Fish & Chips
09.2024 - Current
Team Leader, Cashier
Reliance Smart Superstore
03.2021 - 10.2022
Master's in international business -
DeenBandhu Chhotu Ramm University
Bachelor of Science - Non - Medical
DeenBandhu Chhotu Ramm University
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