NIGIST BIRHANU GEBRETSADIK
Calgary,Canada
Summary
Dedicated and experienced security professional with a strong background in providing a safe and secure environment for patrons and staff within a mall setting. Proven ability to handle various security challenges and emergencies effectively. Adept at implementing and enforcing security protocols to mitigate risks. Seeking a challenging position to contribute my skills in a dynamic
Overview
6
6
years of professional experience
Work History
Packaging and sorting
amazon warehouse
04.2024 - 06.2025
- Picked, packed, and labeled customer orders with accuracy.
- Loaded and unloaded trucks using pallet jacks and manual methods.
- Maintained a clean and organized warehouse area.
- Scanned and tracked items using inventory software
- Assisted with stocking and organizing goods.
- Supported warehouse team during high-volume periods.
- Followed safety procedures and completed daily tasks on time
7 Heaven Food Store
05.2023 - 12.2023
- Processed cash, credit, and debit card transactions accurately and efficiently.
- Greeted customers, answered inquiries, and provided assistance as needed.
- Balanced cash drawer at the beginning and end of each shift to ensure accurate transactions.
- Handled returns and exchanges according to company policies.
- Maintained cleanliness and organization of checkout area and surrounding sections.
- Collaborated with team members to ensure smooth store operations exceptional customer service.
- Assisted with restocking shelves and inventory management when needed.
Security Guard
Village Mall
01.2019 - 04.2023
- Provided exceptional customer service by assisting visitors, offering directions, and addressing
- Conducted regular patrols of the mall premises, including entrances, corridors and parking lots.
- Monitoring CCTV systems to ensure comprehensive coverage of the shopping center.
- Conducted routine patrols, identified and addressed suspicious activities, and reported incidents to supervisors
- Managed access points, verified credentials, and enforced entry restrictions to maintain a secure Environment
- Developed and implemented emergency response plans, including evacuation procedures for various scenarios.
- Conducted regular drills and training sessions to ensure the readiness of the security team.
- Interacted with patrons, staff, and emergency responders in a professional and effective manner.
Education
College diploma -
Addis Ababa, Ethiopia06.2015
Bachelor of Arts - Management
Addis Abeba Universty
Skills
- Excellent knowledge of public safety and security protocols
- Ability to remain calm and make quick decisions in high-pressure situations
- Skilled in conflict resolution and crisis management
- Familiarity with law enforcement practices and procedures
- Good physical condition, capable of performing patrols and standing for extended periods
- Effective communication skills, both written and verbal
- Ability to work independently and as part of a security team
- Strong observational skills with the ability to detect suspicious activities
- Customer service
- Friendly, positive attitude
- Problem-solving
- Attention to detail
- Excellent communication
- Calm under pressure
Languages
English
Timeline
Packaging and sorting
amazon warehouse
04.2024 - 06.2025
7 Heaven Food Store
05.2023 - 12.2023
Security Guard
Village Mall
01.2019 - 04.2023
College diploma -
Bachelor of Arts - Management
Addis Abeba Universty