Summary
Overview
Work History
Education
Skills
Languages
Timeline
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NIGIST BIRHANU GEBRETSADIK

Calgary,Canada

Summary

Dedicated and experienced security professional with a strong background in providing a safe and secure environment for patrons and staff within a mall setting. Proven ability to handle various security challenges and emergencies effectively. Adept at implementing and enforcing security protocols to mitigate risks. Seeking a challenging position to contribute my skills in a dynamic

Overview

6
6
years of professional experience

Work History

Packaging and sorting

amazon warehouse
04.2024 - 06.2025
  • Picked, packed, and labeled customer orders with accuracy.
  • Loaded and unloaded trucks using pallet jacks and manual methods.
  • Maintained a clean and organized warehouse area.
  • Scanned and tracked items using inventory software
  • Assisted with stocking and organizing goods.
  • Supported warehouse team during high-volume periods.
  • Followed safety procedures and completed daily tasks on time

7 Heaven Food Store
05.2023 - 12.2023
  • Processed cash, credit, and debit card transactions accurately and efficiently.
  • Greeted customers, answered inquiries, and provided assistance as needed.
  • Balanced cash drawer at the beginning and end of each shift to ensure accurate transactions.
  • Handled returns and exchanges according to company policies.
  • Maintained cleanliness and organization of checkout area and surrounding sections.
  • Collaborated with team members to ensure smooth store operations exceptional customer service.
  • Assisted with restocking shelves and inventory management when needed.

Security Guard

Village Mall
01.2019 - 04.2023
  • Provided exceptional customer service by assisting visitors, offering directions, and addressing
  • Conducted regular patrols of the mall premises, including entrances, corridors and parking lots.
  • Monitoring CCTV systems to ensure comprehensive coverage of the shopping center.
  • Conducted routine patrols, identified and addressed suspicious activities, and reported incidents to supervisors
  • Managed access points, verified credentials, and enforced entry restrictions to maintain a secure Environment
  • Developed and implemented emergency response plans, including evacuation procedures for various scenarios.
  • Conducted regular drills and training sessions to ensure the readiness of the security team.
  • Interacted with patrons, staff, and emergency responders in a professional and effective manner.

Education

College diploma -

Addis Ababa, Ethiopia
06.2015

Bachelor of Arts - Management

Addis Abeba Universty

Skills

  • Excellent knowledge of public safety and security protocols
  • Ability to remain calm and make quick decisions in high-pressure situations
  • Skilled in conflict resolution and crisis management
  • Familiarity with law enforcement practices and procedures
  • Good physical condition, capable of performing patrols and standing for extended periods
  • Effective communication skills, both written and verbal
  • Ability to work independently and as part of a security team
  • Strong observational skills with the ability to detect suspicious activities
  • Customer service
  • Friendly, positive attitude
  • Problem-solving
  • Attention to detail
  • Excellent communication
  • Calm under pressure

Languages

English

Timeline

Packaging and sorting

amazon warehouse
04.2024 - 06.2025

7 Heaven Food Store
05.2023 - 12.2023

Security Guard

Village Mall
01.2019 - 04.2023

College diploma -

Bachelor of Arts - Management

Addis Abeba Universty
NIGIST BIRHANU GEBRETSADIK