Nigesti Kifle
Edmonton,AB
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
4
4
years of professional experience
Work History
Waitress
Kieru Restaurant
12.2022 - 04.2023
- Greeted and escorted customers to their tables.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Arranged table settings and maintained a tidy dining area.
- Carried dirty plates, glasses and silverware to kitchen for cleaning.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Provided excellent customer service to guests.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Housekeeping Attendant
Ras Hotel
05.2020 - 12.2022
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors.
- Performed other duties as requested, such as cleaning unexpected spills and executing special guest requests.
- Ensured customer concerns are addressed in a timely and professional manner.
Grocery Clerk
All Mart Supermarket
03.2019 - 05.2020
- Pleasantly greeted customers and provided prompt and courteous service.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
High School Diploma -
St Michael High School
Segeneyti, Eritrea06.2017
Skills
- Recommend Menu Items
- Table Preparation
- Menu Memorization
- Menu Presentation
- Patient
- Multi tasking
- Excellent Customer Service
- Dependable
- Cash Handling
- Guest seating arrangements
- Hospitality service expertise
Timeline
Waitress
Kieru Restaurant
12.2022 - 04.2023
Housekeeping Attendant
Ras Hotel
05.2020 - 12.2022
Grocery Clerk
All Mart Supermarket
03.2019 - 05.2020
High School Diploma -
St Michael High School
Similar Profiles
Joselin QuinterosJoselin Quinteros
Bartender at The Restaurant People / S3 RestaurantBartender at The Restaurant People / S3 Restaurant
TEZDZHAN TURGAY SYULEYMANTEZDZHAN TURGAY SYULEYMAN
Depot Supervisor at TURHAN RESTAURANT-SILVATOWN STEAKHOUSE RESTAURANTDepot Supervisor at TURHAN RESTAURANT-SILVATOWN STEAKHOUSE RESTAURANT
Christopher Lill-WashingtonChristopher Lill-Washington
Social Media Coordinator at Wild Olive Restaurant & Lupara RestaurantSocial Media Coordinator at Wild Olive Restaurant & Lupara Restaurant
Keisha MavungaKeisha Mavunga
Brand Associate at Banana RepublicBrand Associate at Banana Republic
Wayne NormanWayne Norman
Security Officer at Comissionair Northern AlbertaSecurity Officer at Comissionair Northern Alberta