Nigel Manderson
Mississauga,ON
Summary
Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues.
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
5
5
years of professional experience
Work History
Customer Service Representative Technician
Zedd Solutions
08.2020 - 12.2021
- Trained new personnel regarding company operations, policies and services.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Data Entry Clerk
Quick Contractors/ Enercare
01.2020 - 03.2020
- Collated and organized data entry documents into filing systems for easy access.
- Built and maintained tracking databases for variety of measuring aspects.
- Developed and maintained databases to store customer information.
- Conducted audits of existing data entry processes.
- Coded and processed applications into required electronic formats.
Customer Service Representative
Concentrix
10.2016 - 09.2019
- Promptly responded to inquiries and requests from prospective customers.
- Provided primary customer support to internal and external customers.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Informed Customer's about billing procedures, processed payments and provided payment option setup assistance.
- Managed over 50 customer calls per day
Education
Bachelor of Social Work
Fleming College
Peterborough, ON 06.2019
High School Diploma -
Courtice Secondary School
Courtice, ON 06.2016
Skills
- Service Quality Standards
- Active Learning
- Customer Account Management
- Component Replacements
- Software Troubleshooting
- Document Management and Storage
- Database Maintenance
- Maintenance Support Systems
- Microsoft Windows and Office
- Computer System Maintenance
- Service Desk Team Management
Timeline
Customer Service Representative Technician
Zedd Solutions
08.2020 - 12.2021
Data Entry Clerk
Quick Contractors/ Enercare
01.2020 - 03.2020
Customer Service Representative
Concentrix
10.2016 - 09.2019
Bachelor of Social Work
Fleming College
High School Diploma -
Courtice Secondary School
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