Nigel Johnson
Newmarket
Summary
Focused and reliable Wait Staff Member bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Waiter
Moxies
07.2022 - Current
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Quickly reset and clean up tables after customers leave to enable speedy turnaround and guest flow.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Used cash registers and credit card machines to cash out customers.
- Monitored dining rooms for seating availability as well as the service, safety, and well-being of guests.
- Inspected dishes and utensils for cleanliness.
- Folded napkins and prepared silverware sets to provide an adequate supply for the host station.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Checked identification for the minimum age for sale of alcoholic beverages.
- Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
Brand Ambassador
Ex-sell Marketing, Boom Marketing & Fuse Marketing
01.2016 - Current
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Communicated product information with confidence and educated consumers about the company.
- Engaged, educated, and befriended customers to deliver an amazing shopping experience.
- Achieved and exceeded sales goals in line with the prescribed selling strategy.
- Conducted consumer surveys and gathered data on purchasing habits for use in branding efforts.
- Acted as the face of the brand at retail events and sampling opportunities at multiple locations.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Tracks and restocks inventory
Film and Television Actor/ Background Talent
Actra
01.2012 - Current
- Performed duties as required for production
- Wear costumes and wardrobe required for the production scene
- Performed several SSE roles and stunts on various productions
- Performed Stand-In and Photo doubling on various productions
- Actor roles on season 1 of Star Trek Discovery and What We Do In the Shadows
Education
High School Diploma -
Pine Ridge Secondary School
Pickering, ON2003
Skills
- Highly motivated, reliable, energetic and detail oriented
- Takes initiative, works well with minimal supervision and in a team environment
- Food and Beverage Service
- Customer service awareness
- Food handling safety
- Menu Memorization and Presentation
- Written and Verbal Communication
- Upselling techniques
- Waiting Tables
- Complaint resolution
- Attention to Detail
- Dining Room Cleaning and Upkeep
- Efficiency and Time Management
- Special Requests and Substitutions
- High-Volume Dining
- Ability to Lift Heavy Weight
- Smart Serve
- Valid Vehicle, Driver's License, Insurance and Registration
Languages
English
Native or Bilingual
Certification
- Security Certification,LTS - 2024
Timeline
Waiter
Moxies
07.2022 - Current
Brand Ambassador
Ex-sell Marketing, Boom Marketing & Fuse Marketing
01.2016 - Current
Film and Television Actor/ Background Talent
Actra
01.2012 - Current
- Security Certification,LTS - 2024
High School Diploma -
Pine Ridge Secondary School
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