NIGEL CALDER
Huntingdon
Summary
I am focused, and goal-oriented, with strong research, conceptual, and analytical skills. In addition to possessing excellent interpersonal and communication skills, I am a fast learner, eagerly seeking to expand upon my already strong understanding of the industry continuously. I work very well, both independently and as a team player. I am extremely well-organized, a trait complemented by my passion and persistence for the trade. I am committed to ensuring that my tasks are completed to the highest professional standards possible. I possess excellent problem-solving skills, have keen attention to detail, and can quickly assess situations, and logically and strategically identify the most appropriate solution(s).
Overview
24
24
years of professional experience
Work History
Hybrid Professional
Jardinage RiverOak
03.2021 - 10.2024
- Drafted and edited professional documents, ensuring accuracy and clarity
- Developed and facilitated professional development workshops for faculty and staff to ensure quality instruction
- Developed an emergency plan that enabled the company to respond quickly to crises, resulting in minimal disruption to operations
- Utilized CRM software to track customer data, interactions, and activity, resulting in improved customer service
- Developed and implemented a customer relationship management (CRM) system that improved customer segmentation and targeting
- Generated payroll reports that provided detailed insights into payroll trends, allowing for informed decision-making
- Analyzed and interpreted customs and immigration laws and regulations, ensuring compliance with all policies and procedures
- Installed new plantings that increased biodiversity, improved the overall health of the landscape, and attracted beneficial insects
- Developed a comprehensive landscape maintenance plan that included pruning, fertilization, and pest control, resulting in a healthier and more vibrant landscape
- Utilized Agile methodology and tools to ensure a successful product launch
- Created an effective risk management plan that identified, assessed, and mitigated risks to the project
- Troubleshooting and Solutions Deployment
- Analytical Thinking Skills
- Marketing
Business Development, Sales Manager
Bus.com
03.2020 - 04.2021
- Collaborated with marketing and business development teams to identify and pursue new sales opportunities
- Achieved sales goals consistently over several months, resulting in a promotion to sales manager
- Established relationships with key customers and stakeholders to drive sales and develop new business opportunities
- Established and maintained relationships with key stakeholders to ensure alignment with business objectives
- Developed policies and procedures to improve efficiency and reduce costs
- Collaborated with cross-functional teams to ensure accurate and timely financial reporting
- Prepared and presented financial reports to executive management, providing insights that enabled informed decision-making
Inside Sales / RX Specialist
Oakley Canada
03.2001 - 06.2015
- Determine client requirements and expectations to recommend specific products and solutions
- Accurately process client transactions such as orders, quotes, or returns
- Communicate to the purchasing department unexpected increases or decreases in demand for products
- Data Entry, Analysis, Project Implementation, and Management - Inside account specialist to outside sales representatives
- Processing prescription orders and forms
- Trained and mentored sales representatives on effective sales techniques, resulting in an increase in sales closures by X%
- Utilized sales techniques and strategies to build customer relationships and close sales
- Resolved customer complaints and disputes in a timely and effective manner, resulting in improved customer satisfaction
- Implemented a customer feedback system that proactively resolves customer issues before they become complaints
- Developed and maintained customer service policies and procedures to ensure adherence to company standards
Education
DEC - Creative arts, English Literature, and Professional Photography
Dawson College
08.2000
DEC -
Westmount Highschool
09.1997
Skills
- Adaptability
- Computer Skills
- Effective Time Management
- Ability to Work Under Pressure
- Customer Service
- Microsoft Office
- Ability to Work in a Team
- Communication Skills
- Leadership Skills
- Complex Problem Solving
- Time Management Skills
- Problem-solving Skills
- Interpersonal Communication Skills
- Teamwork and collaboration
- Creative Problem Solving
- Customer service
- Project Management
- Problem-solving
- Performance Optimization
- Time management
- Analytical Thinking Skills
- Flexible and adaptable
- Marketing
- Dependable and responsible
- Friendly, positive attitude
- Multitasking
- Excellent communication
- Computer skills
- Organizational skills
Languages
French
Native or Bilingual
Timeline
Hybrid Professional
Jardinage RiverOak
03.2021 - 10.2024
Business Development, Sales Manager
Bus.com
03.2020 - 04.2021
Inside Sales / RX Specialist
Oakley Canada
03.2001 - 06.2015
DEC -
Westmount Highschool
DEC - Creative arts, English Literature, and Professional Photography
Dawson College
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