Nigel Anthony Luongo

• -Located and confirm any steel product by order intake form (coils, slabs, plates, beams, wire ect) that needed to be loaded on trucks for delivery to customers (Arcelor Mittel ect)
• -Communicated with truck drivers and fellow forklift drivers in a professional manner confirming load weight and accuracy of product for delivery to customers.
• -Worked with a different team always (handler and loader) showing direction of what was needed to located and load trucks correctly (on average loaded 5-20 trucks per 8hr shift )
• -Correctly keep track and count of all delivered product off ship when I was to work "the ship" and make sure its unloaded in the proper location by the loader/unloader

Sales, Service of mortgage products ....Same as i did with Mortgae Architects from 2020-2023

• Provided thorough explanations of various mortgage products to clients, assisting them in selecting the best option for their needs.
• Maintained a high level of professionalism in all interactions, fostering trust and building long-term client relationships.
• Negotiated favorable mortgage terms with lenders, resulting in lower interest rates and fees for clients.

• -Provided excellent customer service, demonstrating strong communication and interpersonal skills.
• -Built positive relationships with customers through consistent follow-up communications.
• -Utilized problem-solving abilities to troubleshoot customer issues promptly and professionally.
• -Successfully handled escalated calls with patience and understanding. Cultivated and maintained strong relationships with clients and colleagues to promote customer loyalty.

• -Demonstrated excellent communication skills when discussing insurance policies with customers to ensure they were fully informed of their coverage options.
• -Collaborated closely with other departments within the organization to ensure smooth operations.
• -Used company software to analyze customer coverage needs, write quotes, and issue policies.
• Interpreted insurance policies and explained coverage to clients.
• -Developed strong customer service skills while working as an Insurance Agent, including problem resolution and conflict management.

• -Packed orders in accordance with customer specifications.
• -Stocked shelves, racks, and cases with new or transferred merchandise.
• -Packed and unpacked items to be stocked on shelves in stockrooms, warehouses, and storage yards.
• -Reported any issues or damage to supervisor immediately upon discovery
• -Operated equipment such as forklifts.
• -Maintained facility equipment and materials in neat, clean, and orderly fashion.

• -Load and unload catering truck with food drinks for route clients/Customers
• -Keep daily upkeep of truck with top to bottom cleanliness and standards
• -Sell food and services to potential businesses in area
• -Budget cost and keeping track of expenses of gas ,propane .