Nigatu Yalemtesfa
Regina ,SK
Summary
Well-trained in handling any HVAC need for residential, business and industrial customers. Inspect, analyze and test systems to locate faults and devise strategic repair plans. Skilled at calibrating and optimizing systems to maximize performance and longevity.
Overview
18
18
years of professional experience
Work History
Inside Sales -HVAC-R
Aquifer Group of companies
Regina, SK
07.2021 - Current
- Collaborated with colleagues in other departments on projects related to sales goals.
- Prepared quotes for customers based on their needs and budget requirements.
- Researched industry trends to stay abreast of changes impacting business operations.
- Attended trade shows and conferences to network with potential clients.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Negotiated prices, terms of sale and service agreement to close transactions.
- Generated sales through outbound calling and lead follow-up efforts using scripts and other phone techniques.
- Contacted new and existing customers to discuss product and service solutions.
- Greeted customers to determine wants or needs.
- Answered store and merchandise questions and led customers to wanted items.
- Maintained records related to sales for store management.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Organized store by returning merchandise to proper areas and restocked displays.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Initiated sales correspondence, preparing and presenting professional bids to customers.
- Liaised between outside sales representatives and accounts to optimize customer service.
- Consulted with customers to aid selection and purchase of products that met needs.
- Worked in conjunction with outside sales representative to maintain and grow product sales.
- Monitored customer feedback on social media channels for insights into product improvement areas.
- Followed up with customers after purchase to ensure satisfaction with products and services received.
- Analyzed competitor pricing models and adjusted accordingly.
- Developed strategies for increasing sales volume.
- Received and responded to customer inquiries in a timely manner.
HVAC Control & Parts Sales
Inland Metal Manufacturing ltd -Regina
Regina, SK
11.2020 - 06.2021
- Determined causes of malfunctioning equipment parts by conducting in-depth assessments.
- Used troubleshooting tools and techniques to assess heating systems and repair malfunctioning parts.
HVAC and Plumbing Associates
Rona,Fortmcmurray-Alberta
Fort Mcmurray, Alberta
08.2020 - 10.2020
- Assisted customers in plumbing department by answering questions and helping find needed items.
- Organized store by returning all merchandise to its proper place and restocked displays.
- Escorted customers to products and pointed out complementary items to boost store sales.
Inside Sales - HVAC-R Department
Wolseley canada
Fort Mcmurray, Alberta
08.2018 - 04.2020
- Maximized inventory turns, product sales and company profits by recommending promotions, pricing adjustments and optimal inventory levels to buying team.
Branch Manager HVAC-R Whole Sale Distributor
Siclair supply ltd
Fort Mcmurray, Alberta
02.2010 - 07.2018
- Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
- Improved customer satisfaction by finding creative solutions to problems.
Sales Representative
Sinclair suplly ltd
Calgary, AB
11.2006 - 02.2010
- Provided customers with recommendations to promote brand effectiveness and product benefits.
- Cross-sold additional products and services to purchasing customers.
- Executed updated marketing plans to increase branding exposure, customer traffic and sales.
Education
Associate of Science - 3 Rd Year in Enviromental Science
University of Manitoba
Winnipeg, MB09.2006
Associate of Arts - Library And Information Technology
Addis Ababa University
Addis Ababa -Ethiopia06.2000
Skills
- Inside and outside sales
- Interdepartmental activity management
- Sales and profits maximization
- Fire department procedures
- Accurate sales transactions
- Sales patterns
- Sales skills
- HVAC-R Design
- Indoor Air Quality
- Air Conditioning
- Heating Systems
- Refrigeration Systems
- Load Calculations
- Blueprints and Specifications
- Ventilation Systems
- Warranty Service
- Troubleshooting expertise
- Customer-focused
- Valid [State] driver's license
- Duct Sizing and Design
- Blueprint Interpretation
- Customer Service
- Reliability
- Problem-solving aptitude
- Team Collaboration
- Analytical Thinking
- Goal Setting
Timeline
Inside Sales -HVAC-R
Aquifer Group of companies
07.2021 - Current
HVAC Control & Parts Sales
Inland Metal Manufacturing ltd -Regina
11.2020 - 06.2021
HVAC and Plumbing Associates
Rona,Fortmcmurray-Alberta
08.2020 - 10.2020
Inside Sales - HVAC-R Department
Wolseley canada
08.2018 - 04.2020
Branch Manager HVAC-R Whole Sale Distributor
Siclair supply ltd
02.2010 - 07.2018
Sales Representative
Sinclair suplly ltd
11.2006 - 02.2010
Associate of Science - 3 Rd Year in Enviromental Science
University of Manitoba
Associate of Arts - Library And Information Technology
Addis Ababa University
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