NIEZA YU
Lethbridge,AB
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
Work History
Assistant Retail Store Manager
Globe Telecom, Inc
Philippines
06.2019 - 12.2023
- Enhanced customer satisfaction by resolving conflicts, addressing concerns, and providing exceptional service.
- Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Collaborated with Store Manager to analyze sales data, identify trends, and develop targeted action plans.
- Optimized store displays and appearance via strategic merchandising.
- Completed routine store inventories.
- Trained and managed associates in customer service and sales techniques.
- Managed scheduling for store shifts to accomplish proper staffing.
Retail Sales Associate
Globe Telecom, Inc
Philippines
08.2012 - 05.2018
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Used MTPOS system to process sales, returns, online orders, and gift card activations.
- Greeted customers and helped with product questions, selections, and purchases.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Utilized upselling techniques to promote additional products and increase sales.
Head Service Cashier
Globe Telecom, Inc
Philippines
12.2008 - 09.2012
- Enhanced customer satisfaction by efficiently processing transactions and addressing service concerns.
- Streamlined cashier operations for improved efficiency, ensuring timely assistance for customers.
- Trained new cashiers on company policies and best practices, resulting in a more knowledgeable workforce.
- Learned duties for various positions and provided backup at key times.
- Processed both cash and card purchases and returns.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Reconciled daily totals to maintain balanced and compliant ledgers.
Education
Post Diploma Certificate - Business Administration Management
Lethbridge College
Lethbridge, AB12.2025
Bachelor of Science - Business Accountancy
Saint Paul University
Philippines03.2003
Skills
- Goal Setting and Achievement
- Multitasking Capabilities
- Effective Communication
- Effective Leader
- Customer Service Excellence
- Team Leadership
- Store Operations Management
- Positive Attitude
Languages
English
Full Professional
Timeline
Assistant Retail Store Manager
Globe Telecom, Inc
06.2019 - 12.2023
Retail Sales Associate
Globe Telecom, Inc
08.2012 - 05.2018
Head Service Cashier
Globe Telecom, Inc
12.2008 - 09.2012
Post Diploma Certificate - Business Administration Management
Lethbridge College
Bachelor of Science - Business Accountancy
Saint Paul University