Nieves Ronato
Toronto,ON
Summary
Proven Administrative Assistant with a track record of enhancing office operations through expert management of confidential data and customer relationships at De La Salle University. Excelled in organization and verbal communication, significantly improving document compliance and client satisfaction. Skilled in office administration, ensuring efficient handling of sensitive information and fostering strong customer connections.
Overview
8
8
years of professional experience
Work History
Secretary
Bureau Of Internal Revenue
07.2023 - 05.2024
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Created and updated records and files to maintain document compliance.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
- Answered multi-line phone system and enthusiastically greeted callers.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Cashier/Merchandiser
Mercury Drug Store
04.2020 - 05.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
Secretary
De La Salle University
05.2019 - 12.2019
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
Administrative Assistant
Heavely Urban Chef
11.2016 - 07.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
Bachelor of Science - Tourism Management
Cavite State University
11.2014
Skills
- Customer Service
- Verbal and written communication
- Office Administration
- Organization
Languages
English
Professional Working
Timeline
Secretary
Bureau Of Internal Revenue
07.2023 - 05.2024
Cashier/Merchandiser
Mercury Drug Store
04.2020 - 05.2021
Secretary
De La Salle University
05.2019 - 12.2019
Administrative Assistant
Heavely Urban Chef
11.2016 - 07.2018
Bachelor of Science - Tourism Management
Cavite State University
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