Nieves Diclihon
Red Deer,AB
Summary
Resourceful and self-directed Activities Coordinator assists with developing and organizing resources to offer high-quality activities designed to meet physical, mental and psycho-social well-being of residents in assisted living community. Demonstrates competence in conducting therapeutic activities for individuals and groups. Stimulates interest of elderly and disabled residents with enthusiasm and compassion to set measurable participation goals within plan of care. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Dietary Aid / Activity Coordinator
Bridges Community Living
02.2020 - Current
- Spearheaded fundraising events and initiatives that generated additional revenue for facility enhancements or resident programs.
- Established effective communication channels among team members for efficient coordination of daily tasks.
- Developed engaging activities tailored to residents'' interests, leading to increased participation and social interaction.
- Ordered supplies according to budget limitations and expected use levels.
- Planned resident outings and special events to mark holidays and celebrate special occasions.
- Ensured compliance with state regulations and facility policies by maintaining accurate documentation of activity programs.
- Developed strong relationships with residents and their families, fostering a supportive community environment.
- Designed wide variety of activities to stimulate interest, involvement, and engagement of patients.
- Boosted social interaction among residents through organizing regular events, outings, and group activities.
- Supervised volunteer staff in the planning and implementation of various activities, ensuring a high level of service was consistently provided for all residents.
- Maintained activity records and reports to evaluate program success and identify areas for improvement.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Followed all food safety regulations while preparing meals for patients.
Hotel Front Desk Receptionist
Inn & Suites At Baymont
11.2018 - 01.2020
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees, and payments.
- Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Handled cash transactions accurately, ensuring proper accounting procedures were followed daily.
- Resolved guest complaints diplomatically, maintaining both guest satisfaction and hotel reputation.
- Utilized strong communication skills to effectively relay important information between staff members and management teams.
Costumer Service
Greyhound Bus Company
07.2017 - 10.2018
- Developed strong relationships with carriers, negotiating favorable contract terms to benefit both parties.
- Streamlined operations for increased efficiency by regularly updating and maintaining transportation records.
- Coordinated emergency response efforts during unforeseen events such as severe weather or accidents.
- Maintained detailed records of shipments, tracking progress from pick-up to delivery points.
- Ensured regulatory compliance, conducting thorough audits of company policies and procedures.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
Live-in Caregiver
Richardson Family
04.2015 - 06.2017
- Maintained a clean, safe living environment for clients by performing housekeeping tasks such as laundry, cleaning, and organizing household items.
- Supported clients in maintaining independence by assisting with daily activities such as personal grooming, mobility, and meal preparation.
- Managed challenging behaviors or special needs effectively using patience, understanding, and behavioral interventions when necessary.
- Assisted with daily living activities, running errands, and household chores.
Education
No Degree - Activity Coordinator
Red Deer Polytechnic College
Red Deer, AB01.2021
Bachelor of Science - In Information Technology (BSIT)
Ifugao State University
Ifugao State University, Philippines01.2009
Skills
- Event planning experience
- Resident support
- Attention to Detail
- Team Leaders
- Computer Skills
- Time Management
- Complex Problem-Solving
- Strategic Planning
- Cross-Functional Teamwork
- Policy Implementation
- Decision-Making
References
- Civil Engineer
Terry Graefer - 403-588-0265
World Contracting Group LTD
- Lodge Manager
Lydia Whyte - 403-913-9311
Bridges Community Living
Languages
English
Professional Working
Timeline
Dietary Aid / Activity Coordinator
Bridges Community Living
02.2020 - Current
Hotel Front Desk Receptionist
Inn & Suites At Baymont
11.2018 - 01.2020
Costumer Service
Greyhound Bus Company
07.2017 - 10.2018
Live-in Caregiver
Richardson Family
04.2015 - 06.2017
No Degree - Activity Coordinator
Red Deer Polytechnic College
Bachelor of Science - In Information Technology (BSIT)
Ifugao State University
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