Niels Scott
Stony Plain,AB
Summary
Strategic and results-driven equipment industry professional with nearly 14 years of progressive experience in account management, technical service, and product support. Recognized for building lasting client relationships, driving multimillion-dollar deals, and developing fleet solutions that optimize uptime and reduce costs. Adept at navigating complex sales and service environments, with a strong foundation in heavy equipment technologies and maintenance strategies. Proven leadership in both field and executive-level collaboration.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Major Product Support Representative
Finning Canada
03.2021 - Current
- Strategically evaluated customer needs to deliver tailored product and service solutions, increasing customer satisfaction and retention.
- Spearheaded parts and service revenue forecasting and pricing strategies to meet financial targets within the assigned customer base.
- Coordinated and oversaw field and shop service activities, ensuring on-time execution and high-quality standards.
- Advised clients on major overhaul and rebuild strategies for large-scale mining equipment to extend lifecycle and improve ROI.
- Implemented data-driven maintenance strategies aligned with each client’s operational demands and equipment usage.
- Acted as a trusted advisor to senior operations and maintenance leaders, driving efficiency through technical insight and solution-based selling.
Major Account Manager
Finning Canada
01.2019 - 03.2021
- Developed and maintained positive customer relations and coordinated with team members to ensure requests and questions were handled appropriately
- Advised customers on correct maintenance practices related to mining equipment
- Communicated and strategized with a large team
- Managed large fleet deals in excess of 20 million
- Managed whole accounts sales, rental and service
- Worked with customers to reduce operating costs with creative solutions and long term strategies
Product Support Representative
Finning Canada
01.2017 - 12.2018
- Evaluated customer needs, promoted and sold products and services to meet those needs and provided quality solutions to address customers’ needs
- Prepared accurate and timely forecasts, pricing, estimates and market intelligence of parts and service revenue targets for assigned customer base to ensure customer satisfaction
- Managed ongoing work in the shop and field
- Advised on major rebuild and overhaul strategies on large mining equipment
- Helped to implement maintenance strategies tailored specifically to there fleet and operations
Customer Sales Support Representative
Finning Canada
02.2016 - 01.2017
- Built and maintained strong internal relationships with Finnings sales team
- Completed hundreds of hours of online and in person training regarding earth-moving, maintenance, mining and Caterpillar machine specific training
- Assisted in the bidding of large governmental and mining machine packages
Heavy Equipment Technician
Finning Canada
10.2011 - 01.2016
- Worked through an apprenticeship program located in Fort McMurray with Finning and Keyano College
- Performed preventative maintenance on both mining and construction equipment
- Performed troubleshooting machines with unknown issues in a shop environment
- Performed major overhauls on D10,D11 and 797 Caterpillar machines at the Mildred Lake facility
Education
Bachelor of Commerce(Incomplete) - Finance Major
Athabasca University
Athabasca, AB08.2021
Technical Diploma - Heavy Equipment Technician
Keyano College
Fort McMurray, AB06.2015
High School Diploma -
Memorial Composite High School
Stony Plain, AB2009
Skills
- Strategy Development
- Heavy Equipment Maintenance Experience
- Heavy Equipment Fleet Management
- Excellent Communication, Verbal and Written
- Equipment Sale Experience
- Safety Focused
Certification
- Construction Safety(CSTS)
- Oil Sands Safety(OSSA)
- WHIMS
- TDG
- Valid Drivers License
Timeline
Major Product Support Representative
Finning Canada
03.2021 - Current
Major Account Manager
Finning Canada
01.2019 - 03.2021
Product Support Representative
Finning Canada
01.2017 - 12.2018
Customer Sales Support Representative
Finning Canada
02.2016 - 01.2017
Heavy Equipment Technician
Finning Canada
10.2011 - 01.2016
Bachelor of Commerce(Incomplete) - Finance Major
Athabasca University
Technical Diploma - Heavy Equipment Technician
Keyano College
High School Diploma -
Memorial Composite High School
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