Nidhu Kaushal

I primarily working as Cap 1 Associate where i provide Customer Service by Completing assigned handheld device and modular activities .

My role will function as part of a team to strategically plan and execute duties based on workload and operational functions .

My day to day role involves :

•Providing excellent Customer Service by greeting all customers in a polite and friendly manner, assisting customers by promoting products/services, locating merchandise and making purchase decisions, resolving customer issue and referring concerns wherever appropriate.

•Processed orders,returns,exchanges,and refunds accurately and promptly.

•Developed strong relationships with customers through friendly interactions and problem-solving abilities.

•Provided feedback on products and services to management team for future development.

• Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.

•Completing Price changes and accurately signing merchandise .

•Completing Section work – Modular integrity, PI and Shelf capacity errors.

•Working merchandise Caping bins and completing picks to support the customer Availability process.

• Ensuring proper fixtures supplies and tools are used to complete necessary tasks.

I primarily worked in Production & Testing department where I overlooked the production of LED Lights & Testing and repairing of products used in Railways.

My day-to-day role involved:

• Ensured testing of digital circuits to guarantee that it is working and continues to work according to specifications.

• Tested and detected failures due to manufacturing defects, failure due to ageing, environmental changes, power supply fluctuations, etc.

• Implemented PFMEA (Process Failure Mode Effective Analysis) during my day-to-day job activities

• Used programming codes and software’s to make electronic PCB work.

• Participated in a continuous improvement activity to reduce the scrap.

• Tested and maintained record LED Lights and their components.

• Checked the RPM/Speed of BLDC Fans and unstable products are either marked to Process Team or recommended for discarding.

• Carried out array of duties including receiving & processing incoming inventory and filling orders from stocks.

• Performed data analysis to identify root causes of quality issues and developed corrective actions.
• Carried out all array of actions to check the raw materials used in production, testing of samples provided by vendors, supported in production line and testing of MCBs, MCCBs and RCCBs, etc. as per product specifications and drawings etc. developed by Process Department.
• Developed and validated PPAP documentation in timely and quality manner.
• Implemented 8-D Mythology while working on MCB Manufacturing.
• Collaborated with production team, Process Department and assisted in responding to customer complaints or inquiries.
• Updated all the documents in ERP system with all relevant measurements done with different instruments like Vernier Caliper, Micrometer, Plug Gauge, Go and No-Go Gauge, Profile Projector etc.
• Integrated system parts in and put them into service in accordance with specification and SOPs.
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• Maintained production schedules to ensure all-time high accuracy, quality and timely delivery of PV Solar Cells.
• Developed and implemented production processes to increase efficiency and reduce costs.
• Worked on the improvement of manufacturing processes and procedures in order to make the whole production more time.
• Implemented zero defect policy in manufacturing methods, historical evidence and technological innovations.
• Recorded and analyzed MIS data and SPC Data.
• Operated all equipment, all within limitation of the SOPs and consistent with strict adherence to safety, environmental quality and productivity requirements.