Nidhish Sunil
Toronto,Ontario
Summary
Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
Overview
5
5
years of professional experience
Work History
Manager
Hero Certified Burgers
10.2020 - Current
- Oversaw daily operations, ensuring optimal staffing and customer service standards.
- Trained and mentored team members to enhance performance and service quality.
- Implemented inventory management systems to streamline stock control processes.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
- Developed training materials for new hires, improving onboarding efficiency.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
pastry cook
La Société
01.2019
- Produced allergy-friendly creations based on customer needs, including gluten, dairy and egg-free variations of classic recipes.
- Oversaw purchasing, storage and use of kitchen supplies.
line cook
IKKAYEES
01.2017
- Cut, chopped and marinated fruits, vegetables and meat products respectively
- Making the prep. Lists and prepare all dishes following recipes and yield guides.
- Assisted head chef with cooking activities by timing dishes and ensuring that auxiliary items such as seasonings are available
- Placed prepared food items on the plates and platters by following the regulations for portion control
- Routinely cleaned work zones, glassware and silverware throughout each shift. Stocked and restocked vegetables and flavors week after week
Trainee
Ramada POWAI Hotel and Convention Centre
01.2016
- Handled live pasta station for 300 packs.
- Experience in live omelet counter for 350 guests.
- Experienced in housekeeping.
- Worked in banquet live counters.
Education
Diploma - baking skills
Centennial College
Toronto, ONBSc - hotel management and culinary arts
Oriental College of Hotel Management
Vythiri, KL01.2016
High School Diploma - undefined
THSS Vazhakkad
Vazhakkad, KL01.2013
Skills
- Customer service
- Problem-solving
- Multitasking and organization
- Team leadership
- Shift scheduling
- Employee training
- Inventory control
- Documentation and reporting
- Certified in Smart Serve
- Effective time management
- Delegating work
- Allergy awareness
Languages
English
Native or Bilingual
Malayalam
Native or Bilingual
Timeline
Manager
Hero Certified Burgers
10.2020 - Current
pastry cook
La Société
01.2019
line cook
IKKAYEES
01.2017
Trainee
Ramada POWAI Hotel and Convention Centre
01.2016
BSc - hotel management and culinary arts
Oriental College of Hotel Management
High School Diploma - undefined
THSS Vazhakkad
Diploma - baking skills
Centennial College