Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nidhish Sunil

Toronto,Ontario

Summary

Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.

Overview

5
5
years of professional experience

Work History

Manager

Hero Certified Burgers
10.2020 - Current
  • Oversaw daily operations, ensuring optimal staffing and customer service standards.
  • Trained and mentored team members to enhance performance and service quality.
  • Implemented inventory management systems to streamline stock control processes.
  • Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
  • Developed training materials for new hires, improving onboarding efficiency.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.

pastry cook

La Société
01.2019
  • Produced allergy-friendly creations based on customer needs, including gluten, dairy and egg-free variations of classic recipes.
  • Oversaw purchasing, storage and use of kitchen supplies.

line cook

IKKAYEES
01.2017
  • Cut, chopped and marinated fruits, vegetables and meat products respectively
  • Making the prep. Lists and prepare all dishes following recipes and yield guides.
  • Assisted head chef with cooking activities by timing dishes and ensuring that auxiliary items such as seasonings are available
  • Placed prepared food items on the plates and platters by following the regulations for portion control
  • Routinely cleaned work zones, glassware and silverware throughout each shift. Stocked and restocked vegetables and flavors week after week

Trainee

Ramada POWAI Hotel and Convention Centre
01.2016
  • Handled live pasta station for 300 packs.
  • Experience in live omelet counter for 350 guests.
  • Experienced in housekeeping.
  • Worked in banquet live counters.

Education

Diploma - baking skills

Centennial College
Toronto, ON

BSc - hotel management and culinary arts

Oriental College of Hotel Management
Vythiri, KL
01.2016

High School Diploma - undefined

THSS Vazhakkad
Vazhakkad, KL
01.2013

Skills

  • Customer service
  • Problem-solving
  • Multitasking and organization
  • Team leadership
  • Shift scheduling
  • Employee training
  • Inventory control
  • Documentation and reporting
  • Certified in Smart Serve
  • Effective time management
  • Delegating work
  • Allergy awareness

Languages

English
Native or Bilingual
Malayalam
Native or Bilingual

Timeline

Manager

Hero Certified Burgers
10.2020 - Current

pastry cook

La Société
01.2019

line cook

IKKAYEES
01.2017

Trainee

Ramada POWAI Hotel and Convention Centre
01.2016

BSc - hotel management and culinary arts

Oriental College of Hotel Management

High School Diploma - undefined

THSS Vazhakkad

Diploma - baking skills

Centennial College
Nidhish Sunil