Nidhin Sreekumar
Kamloops,BC
Summary
Drawing upon 13 years of rich hospitality experience, I aim for a corporate managerial role, intertwining global qualifications with industry expertise to drive innovation, elevate customer experience, and fuel corporate expansion across diverse markets.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Outlets Lead
Delta Marriotts
05.2023 - Current
- Direct and oversee food and beverage outlets, driving exceptional service and adherence to Marriott standards
- Lead team to ensure guest satisfaction, resolve issues, and implement improvements based on feedback
- Manage inventory and costs, strategizing to minimize waste and maximize profitability
- Conduct training sessions, fostering continuous learning, and ensuring adherence to Marriott policies
- Ensure compliance with health, safety, and sanitation regulations, maintaining high-quality standards.
- Interacted professionally with management team, associates, supervision and customers.
Security Officer
Allied Universal
12.2022 - Current
- Monitor access points at Equinix Data Centre, enforcing security protocols and procedures
- Respond to emergencies, including disasters, fires, and incidents involving physically aggressive patients, assessing situations, consulting with medical staff, and taking appropriate actions
- Conduct patrols of facilities and grounds using computerized surveillance and video monitoring systems, enforcing security protocols, identifying risks, and securing premises to prevent unauthorized access
- Foster a collaborative team environment, encouraging collective problem-solving and taking a proactive stance in addressing departmental challenges
- Supervise a dedicated team in the absence of the security supervisor, offering guidance, scheduling relief staff, and contributing to the training
- Maintain professionalism, offering guidance on security procedures to visitors and employees
- Communicate with on-call leadership after business hours to address emergent issues as necessary
- Investigate and resolve disturbances using non-violent interventions, documenting, and reporting incidents in adherence to established Protection Services procedures
- Prepare detailed reports outlining security activities and incidents.
Catering Sales Manager
Taj M.G. Road
03.2021 - 11.2021
- Assist Director of Sales Manager in planning and forecasting revenue for Rooms, banquets, Food and Beverage outlets of hotel
- Identify key customer needs through formal research, survey, sales calls & meetings
- Co-ordinate with the Front Office & F & B Manager regarding daily sales, VIPs, regulars, and other guest requirements
- Build relationships, network & maintain regular contacts with corporate and individual customers, bookers, media, hoteliers, and socialites
- Be informed about trends in hospitality, changing customer needs and behavior, and developments in other industries.
- Increased event bookings by developing and implementing effective catering sales strategies.
- Organized corporate meetings, special events and social occasions to satisfy client requirements and increase facility revenues.
Restaurant Manager- Catering Sales
Taj M.G. Road
02.2020 - 03.2021
- Assist the Catering Sales Manager in planning and forecasting revenue for rooms, and banquets and assist the F&B outlets whenever required
- Develop systems and procedures that achieve higher cost efficiency and guest satisfaction
- Manage the team and ensure that there is focus and clarity on the targets set by the department head
- Responsible for maximizing revenue in various areas, like - banquets, rooms, and restaurants
- Assist in developing and implementing promotional activities to increase sales, customer retention
- Build an accurate and effective database of current and potential guests/accounts
- Maintain accurate and up-to-date information on the competition's performance, sales & marketing strategy
- Handle key accounts for the hotel and maximize revenue generation from these accounts
- Rated as an ''A'' performer in the department during Q-Chats.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
Manager- Banquet Operations
Taj M.G. Road
12.2017 - 02.2020
- Oversaw banquet operations, contributing to a significant revenue increase despite renovations
- Played a key role in the hotel's re-launch, achieving maximum profitability and service quality
- Managed liquor ordering and sponsorship while implementing cost-saving initiative.
Assistant Manager- Banquet Operations
Taj M.G. Road
05.2016 - 11.2017
- Strategic business leader of the property's Catering and Events operations with a turnover of 20cr (Indian Rupee)
- Managing Banquet Operations always ensuring complete guest satisfaction, whilst maximizing departmental revenue and profit
- Assisting Banquet Manager in organizing events, hosting Seminars and Conferences for top-class clientele in India
- Assisting Banquet Manager in planning and conducting 70 weddings in a year on an average and high-profile corporate event, social events
- Planning and executing Infosys outdoor catering for 10000 covers in total, which resulted in the highest Banquet revenue of 1.2Cr (In Indian Rupee).
Assistant Restaurant Manager- In-Room Dining
Taj M.G. Road
12.2014 - 04.2016
- Ensuring that new joiners and trainees are well trained, and standards are followed
- Assisting staff on floors during busy operations
- Identifying developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills
- Communicating with guests, other employees, or departments to ensure guest needs are met
- Ensuring staff understands local, state, and Federal liquor laws.
Education
Post Baccalaureate Diploma - Destination Development
Thomson Rivers University
Kamloops, British COlumbia01.2024
Bachelor of Science - Hospitality And Hotel Administration
National Council of Hotel Management And Catering Technology, Institute of Hotel Management- Trivandrum
Kerala, India01.2011
Higher Secondary School -
Kerala School
New Delhi, India01.2008
Skills
- Strong negotiation skills
- Event planning proficiency
- Staff Training and Development
- Food safety understanding
- Relationship Building
- Business development and planning
- Analytical problem solver
- Team Recruiting and Onboarding
- Client Retention Strategies
- Menu development
- Employee Retention
- Revenue Growth
Certification
- Responsible Service BC, Serving It Right
- SafeCheck Advanced Food Safety Certification Program
- British Columbia Security Worker License
- Tri-Council Policy Statement: Ethical Conduct for Research involving Human
- WHMIS 2015 certification
- OFA Level 1, Emergency First Aid for Industry
- Class 5 Driver's License, British Columbia
Personal Information
Passport Number: B6484890
Availability
Full time available.
References
- Mr. Rahul Korgaokar, General Manager, Courtyard by Marriott Toronto Mississauga, Canada, +1 647 446 7665
- Mr. Jaikant Shroff, General Manager, Taj M.G Road, Bengaluru, India, +91 95026 02220
- Mr. Sidharth Joshi, Restaurant Manager, JW Marriott The Rosseau Muskoka Resort & Spa, Minett, Canada, +1 250 408 5638
Training
- While at Taj M.G Road, Bengaluru, attended training on various whiskey tasting sessions like John Distilleries, Möet Hennessey, and Pernod Ricard
- Six months of Industrial training at Taj hotels, resorts, and Palaces, in New Delhi
- Awarded for participating in the Onam Roadshow under Incredible India, Government of India
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Malayalam
Native or Bilingual
Timeline
Outlets Lead
Delta Marriotts
05.2023 - Current
Security Officer
Allied Universal
12.2022 - Current
Catering Sales Manager
Taj M.G. Road
03.2021 - 11.2021
Restaurant Manager- Catering Sales
Taj M.G. Road
02.2020 - 03.2021
Manager- Banquet Operations
Taj M.G. Road
12.2017 - 02.2020
Assistant Manager- Banquet Operations
Taj M.G. Road
05.2016 - 11.2017
Assistant Restaurant Manager- In-Room Dining
Taj M.G. Road
12.2014 - 04.2016
Post Baccalaureate Diploma - Destination Development
Thomson Rivers University
Bachelor of Science - Hospitality And Hotel Administration
National Council of Hotel Management And Catering Technology, Institute of Hotel Management- Trivandrum
Higher Secondary School -
Kerala School
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