Nidhima Sharma
Nepean,ON
Summary
Dynamic leader with proven expertise in operations management and strategic planning, honed at Petro-Canada. Excelled in building high-performing teams and enhancing customer relationships, demonstrating exceptional problem-solving and communication skills. Achieved significant improvements in efficiency and safety, underscoring a commitment to excellence and a positive attitude. Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level. Enhance team performance and maximize customer satisfaction by strategically managing calls and implementing process improvements. Talented leader offering top-notch abilities in program management, interpersonal communication and administrative oversight. Successful at training and mentoring employees to promote culture of collaboration and continuous improvement.
Overview
5
5
years of professional experience
Work History
Manager
Petro - Canada
02.2020 - Current
- Retail store manager and Customer service specialist in retail business
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Managing store inventory and store sales
- Project management and working on new business demanding models
- Exception CX and customer complaint handling with effective conflict resolving processes in place
- Safety and Subject Matter Expert for site operations , site image , sales , safety of customers and business and including staff and people safety as priority
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
Customer Service Representative
Seneca College of Applied Arts and Technology
05.2022 - 12.2022
- Worked as volunteer in student centre helping technical difficulties of students in person in college computer centre
- Experience of generating tickets for technical glitches , dealing remotely , over phone and over email
- Customer experience and front desk staff experience for SSF
- Troubleshooting basic computer problems
- Helping students downloading , and managing various applications on macbook and windows
Front Desk Administrator
Seneca Student Federation
03.2022 - 12.2022
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Assisted in the coordination of events and meetings, ensuring seamless logistics and positive outcomes.
- Maintained an organized reception area, creating a welcoming atmosphere for clients and visitors.
- Improved office organization by implementing effective filing systems and document management practices.
- Managed multi-line phone systems, directing calls to appropriate departments for efficient communication.
- Provided administrative support to various departments, contributing to overall company efficiency.
- Developed strong relationships with clients, fostering loyalty and repeat business through exceptional service.
- Handled sensitive information with discretion, maintaining client confidentiality at all times.
Education
Advanced Diploma - Computer Engineering Technology
Seneca College of Applied Arts And Technology
12-2022
Skills
- Time Management
- Strategic Planning
- Customer Relationship Management (CRM)
- Verbal and written communication & Complex Problem-Solving
- Teamwork and Collaboration & Multitasking
- Positive Attitude & Problem-solving abilities
- Decision-Making
- Attention to Detail
- Problem-Solving
- Analytical Skills & Computer Skills
- Adaptability
- Reliability
- MS Office
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
French
Elementary
Urdu
Limited Working
Timeline
Customer Service Representative
Seneca College of Applied Arts and Technology
05.2022 - 12.2022
Front Desk Administrator
Seneca Student Federation
03.2022 - 12.2022
Manager
Petro - Canada
02.2020 - Current
Advanced Diploma - Computer Engineering Technology
Seneca College of Applied Arts And Technology
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