Nidhiben Shah
Brampton,ON
Summary
- MORE than 5 years of experience working as Process guide, Ambassador, Associate at the Amazon Fulfillment YYZ4 in Brampton, Ontario.
- Amnesty Floor monitor associate since 1year.
- Worked in Tim Hortons for 7 years as providing excellent customer service
- Demonstrates excellent written and verbal communication skills with all levels of staff including management, and with other delivery service providers
- Exhibits excellent interpersonal, organization, and job task planning skills
- Very good manual dexterity, hand-eye coordination, and attention to detail
- More than 7 years of experience of using Microsoft Office applications (Excel spreadsheets, Outlook, and Word) email, and shipping software
- Holds a valid Ontario G Class Driver's license
Overview
15
15
years of professional experience
1
1
Certification
Work History
OB Pick- Associate, Ambassador, Process Guide and
Amazon Fulfillment Centre
09.2018 - Current
- Working as Process guide ,Ambassador since 2019
- Working as Amnesty Floor monitor from 1year.
- Review and Update SOP as required
- Assisting with production duties training associates and verify SOP
- Participating in operational excellence initiatives
- Providing and getting feedback from associates to make them aware about individual's performance, behavior, planning and target to build up the better relationship with team to maximize the team spirit and trust of team
- Providing motivation on daily basis by one to one meeting and floor announcement
- Also informing team about daily target and motivate team to meet the goal
- Coordinate with other team and department for labour sharing based on demand of situations to meet the expected goal of company and track and report AT5 labour hours
- Delegate assignment to the team based on business needs, performance and behavior to achieve desired target
- Constant engagement with the team to understand and resolving their barrier to help team to get best result of effort
- Educate team about standard work and motivate team to maintain it to achieve desired result
- Good understanding of outbound process Pick,
- Having Strong problem-solving skills, troubleshooted common technical glitches with computer systems
- Achievements: Met the outbound picking department's daily performance goal, which is picking 400 units per hour within 10 hours shift
- Earned the "Quality and Productivity" award for consistently
Customer Service Representative
Tim Hortons
01.2010 - 01.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Diploma In Accounting Administration - Accounting/Bookkeeping
CIMT College
Brampton, ON03.2023
Diploma Information Technology -
Name of the Institution
Location11.2006
Skills
- Order Picking
- Warehouse Organization
- Packing Efficiency
- Shipping procedures
- Warehouse Safety
- Hand-Eye Coordination
- Quality Control
- Teamwork and Collaboration
- Quick Learner
- Customer Service
- Problem-Solving
- Problem-solving abilities
- Multitasking
- Safety Procedures
Languages
English
Professional Working
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Certification
Extra mile award in 2020
Recognition in Productivity & Quality
Timeline
OB Pick- Associate, Ambassador, Process Guide and
Amazon Fulfillment Centre
09.2018 - Current
Customer Service Representative
Tim Hortons
01.2010 - 01.2017
Diploma In Accounting Administration - Accounting/Bookkeeping
CIMT College
Diploma Information Technology -
Name of the Institution
Extra mile award in 2020
Recognition in Productivity & Quality
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