Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nidhi Verma

Mississauga

Summary

Dependable and customer-focused professional with experience in cash handling, customer service, and inventory management. Proven ability to work efficiently in busy retail environments while delivering excellent service. A motivated team player with a positive attitude, committed to supporting both customers and colleagues.

Overview

2
2
years of professional experience

Work History

Dollarama Store Team Member

John
01.2025 - 03.2025
  • Maintained general knowledge of departments to help customers quickly locate products and merchandise.
  • Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
  • Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
  • Developed strong relationships with regular customers which increased return visits.

Cashier/ Store clerk

Save on foods
11.2024 - 03.2025
  • Provided excellent customer service by assisting shoppers with inquiries and purchases
  • Operated cash registers and handled transactions efficiently and accurately
  • Maintained store cleanliness and ensured shelves were well-stocked
  • Worked collaboratively with team members to enhance store operations and meet sales goals
  • Assisted in inventory management and product organization
  • Managed customer transactions, refunds, and exchanges while ensuring accuracy and efficiency

Shift Leader

Dairy Queen
01.2023 - 11.2024
  • Trained new employees and delegated daily tasks and responsibilities
  • Balanced cash registers
  • Resolved customer complaints and issues and offered thoughtful solutions
  • Enforced company policies and regulations with employees

Crew Member

Tim Horton’s
09.2023 - 12.2023
  • Gained familiarity with products to answer questions and make suggestions
  • Operated cash register to ring up final bill and process various forms of payment
  • Providing excellent customer service by greeting customers and assisting them with their purchases
  • Escalated problems or complaints to relevant supervisor or manager for resolution

Cashier & Store Support

Walmart
03.2023 - 10.2023
  • Efficiently operated cash registers processed various payment methods, and balanced cash drawers
  • Assisted in stocking shelves and ensuring product displays were well-organized and presentable
  • Delivered excellent customer service by addressing inquiries and resolving issues to ensure a positive shopping experience
  • Supported other departments as needed, contributing to a collaborative team environment

Education

College Diploma - Computer Programming

Algonquin College at CDI
North York, ON

Skills

  • Cash Handling & POS Operations
  • Customer Service Excellence
  • Stocking & Merchandising
  • Product Knowledge & Recommendations
  • Strong Work Ethic & Integrity
  • Safety Awareness
  • MS Office & Data Entry
  • Leadership & Training

Languages

English
Professional Working

Timeline

Dollarama Store Team Member

John
01.2025 - 03.2025

Cashier/ Store clerk

Save on foods
11.2024 - 03.2025

Crew Member

Tim Horton’s
09.2023 - 12.2023

Cashier & Store Support

Walmart
03.2023 - 10.2023

Shift Leader

Dairy Queen
01.2023 - 11.2024

College Diploma - Computer Programming

Algonquin College at CDI

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Nidhi Verma