Nidhi Sharma
Vancouver,BC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Hudson
09.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained staff on operating procedures and company services.
Business Analyst
Deloitte
05.2019 - 12.2021
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Collaborated with stakeholders to define project objectives and criteria.
- Performed gap analysis to identify areas of improvement.
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Analyzed data to identify root causes of problems and recommend corrective actions.
Education
MBA - Finance
University Canada West
Vancouver, BC06.2023
Bachelor of Arts - Accounting
Badruka College
India06.2015
Skills
- Customer Service
- Promotional Support
- Critical Thinking
- Administrative Support
- Customer Relations
- Market Forecasting
Timeline
Customer Service Representative
Hudson
09.2022 - Current
Business Analyst
Deloitte
05.2019 - 12.2021
MBA - Finance
University Canada West
Bachelor of Arts - Accounting
Badruka College
Similar Profiles
Charlene DoddsCharlene Dodds
Sales Service Associate at HudsonSales Service Associate at Hudson
IESHA COBBIESHA COBB
Warehouse Manager at HudsonWarehouse Manager at Hudson
Sofia ChavarriaSofia Chavarria
EVENT SERVER at HudsonEVENT SERVER at Hudson
Roha FantahunRoha Fantahun
Sales Associate at HudsonSales Associate at Hudson
Thien Phuoc HuynhThien Phuoc Huynh
Volunteer at Little Minh's KitchenVolunteer at Little Minh's Kitchen