Summary
Overview
Work History
Education
Skills
Timeline
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Nidhi Shah

Hamilton,ON

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Cash4You
06.2022 - Current
  • Communicated with customers to identify issues, walk through the solutions, and initiate corrective action to restore service and functionality.
    • Successfully engaging, addressing, developing, and understanding customer concern while retaining relationships through proper tonality.
    • Track, document, and retrieve information in the database.
    • Promoting and educating customers on offers and promotions as well as new products.
    • Maintain a high level of competitive and product knowledge of relevant products for promoting and servicing.
    • Monitor and analyze various information provided through detection systems, tools, reports, or manually to evaluate, investigate, and determine required actions.
    • Assist team members and provide support and solutions to customer queries to meet company objectives.

Education

Bachelor in Computer Applications -

Gujarat University , India.
04.2018

Skills

  • Effective Communication
  • Problem Resolution
  • Product Knowledge
  • Customer Relationship Building
  • Time Management
  • Adaptability
  • Conflict Resolution
  • Documentation Skills
  • Collaboration
  • Continuous Improvement

Timeline

Customer Service Representative

Cash4You
06.2022 - Current

Bachelor in Computer Applications -

Gujarat University , India.

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Nidhi Shah