Summary
Overview
Work History
Education
Skills
Timeline
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Nidhi Rane

Canada

Summary

Experienced professional with a 100% success rate in creating and building client relationships. Managing projects from concept to completion, solving complex queries, and analyzing data . Hands- on experience in working with advanced CRM tools like Zendesk , Jira and demonstrating critical thinking in projects involving incoming/outgoing transfers of funds and handling data. Firsthand experience working on the Bloomberg terminal

Overview

4
4
years of professional experience

Work History

Small Business Banking Specialist

TD Bank
Markham, ON
06.2022 - Current
  • Grows and deepens relationships with existing small business customers and provides first-call resolution to them by researching and coordinating with another department.
  • Reviewed client portfolios, analyzed accounts , and sold customers additional products and services like premium credit cards and acct up-gradation.
  • Complete a broad range of financial transactions like withdrawals, bill payments , money transfers , and other transactions using S3, Pega, Gateway also using excel and MS office for day-to-day workflow.
  • Ensured retention and exercised excellent customer service in all interactions, building rapport, and strengthening client relationships by servicing needs and resolving issues

Customer Service Representative

Support Service Group
Toronto, ON
04.2021 - 05.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responsible for building customer relationships with professionals for home improvement in the American region using the CRM platform Zendesk.
  • Using negotiation strategies to keep lower rates and maximize sales, issued invoices.
  • Managed over 50 outbound calls per day.
  • Troubleshooting, problem-solving, and maintaining relationships between professionals and the company.

Associate Analyst

Wipro Ltd
Delhi, India
01.2019 - 01.2021
  • Crunching data for listed companies' financial statements like annual reports to transfer them into the Bloomberg Terminal through software tools JIRA.
  • Generated different data sets and made them into standardized output into usable data for clients.
  • Processed top news running in the market through research analysis and updated reports on terminals for financial information users.
  • Maximized team knowledge and productivity by training, monitoring, and directing new hires in the application of best practices and regulatory protocols.
  • Received spot ovations and superstar of the month during my tenure.
  • Communicated findings and insights to senior management to establish best practices and guide analysis into action and results.

Education

Graduate Certificate - International Business

Humber College
Toronto, ON
04.2022

Bachelor's Of Management Studies - Finance

Delhi University
Delhi
08.2018

Skills

  • Microsoft Office (Excel, PowerPoint, Outlook)
  • CRM (Zendesk, JIRA)
  • Data entry, multi-tasker
  • Financial report filing
  • Communication and Organizational skills
  • Small business operations

Timeline

Small Business Banking Specialist

TD Bank
06.2022 - Current

Customer Service Representative

Support Service Group
04.2021 - 05.2022

Associate Analyst

Wipro Ltd
01.2019 - 01.2021

Graduate Certificate - International Business

Humber College

Bachelor's Of Management Studies - Finance

Delhi University

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Nidhi Rane