Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nidhi Patel

NIagara Falls,Ontario

Summary

Ambitious and detail-oriented business administration student pursuing an Honors Bachelor’s degree in International Commerce and Global Development. With professional experience in revenue analysis, compliance operations, and client service, I excel at identifying opportunities for growth and efficiency while ensuring alignment with regulatory frameworks. My strong analytical, communication, and problem-solving skills enable me to thrive in dynamic environments. Passionate about driving sustainable growth and operational excellence for organizations.

Overview

3
3
years of professional experience

Work History

Rooms Controller

Sheraton Fallsview Hotel
Niagara Falls, Ontario
09.2024 - Current
  • Strategically allocated rooms to optimize guest satisfaction and operational efficiency, ensuring alignment with occupancy demands.
  • Coordinated with housekeeping and maintenance teams to guarantee timely readiness and high-quality room standards.
  • Successfully resolved guest issues, providing tailored solutions and ensuring positive guest experiences.
  • Analyzed room inventory data to identify trends, optimize utilization, and enhance revenue generation.

Guest Service Expert

Sheraton Fallsview Hotel
Niagara Falls, Ontario
04.2022 - 08.2024
  • Accurately processed guest payments, ensuring compliance with internal financial policies and external regulations.
  • Resolved complex billing discrepancies promptly while maintaining professional rapport with guests.
  • Delivered exceptional customer service by anticipating guest needs and fostering a welcoming atmosphere, enhancing guest satisfaction ratings.
  • Worked closely with the Finance department to reconcile transactions and ensure the integrity of financial records.

Revenue Analyst - Co-op

Canadian Niagara Hotels
Niagara Falls, Ontario
05.2023 - 09.2023
  • Conducted detailed revenue analysis to identify trends, uncover performance gaps, and recommend actionable solutions.
  • Partnered with Finance, Sales, and Marketing teams to implement strategies that boosted revenue and streamlined reporting processes.
  • Prepared and presented comprehensive financial reports to senior leadership, highlighting key insights and strategic recommendations.
  • Led data-driven projects focused on optimizing revenue streams and achieving operational efficiency.

Education

Honors Bachelor of Business Administration – International Commerce And Global Development - Business Administration And Management

Niagara College
Niagara-on-the-Lake, ON
04-2025

Skills

  • Compliance & Risk Management: Expertise in regulatory frameworks, risk assessment, and operational risk strategies
  • Analytical Expertise: Skilled in revenue analysis, financial modeling, and market research
  • Problem-Solving: Experienced in strategic planning, forecasting, and resolving operational issues
  • Collaboration: Strong coordination with cross-functional teams and stakeholders
  • Communication: Exceptional verbal and written communication for client and team interactions
  • Technical Proficiency: Advanced knowledge of Microsoft Office Suite (Excel, Word, PowerPoint) and data visualization tools
  • Industry Knowledge: Expertise in compliance standards, operational resilience, and sustainability practices in global markets

Timeline

Rooms Controller

Sheraton Fallsview Hotel
09.2024 - Current

Revenue Analyst - Co-op

Canadian Niagara Hotels
05.2023 - 09.2023

Guest Service Expert

Sheraton Fallsview Hotel
04.2022 - 08.2024

Honors Bachelor of Business Administration – International Commerce And Global Development - Business Administration And Management

Niagara College

Similar Profiles

CREATE PROFILE
Nidhi Patel