Nidhi Patel
Edmonton,AB
Summary
Motivated and client-oriented professional with 8 years of experience in customer service representative roles, including 2 years as a Collections Specialist. Demonstrated success in sales and service positions. Seeking a new role that offers long-term growth and advancement opportunities. Known for dynamic problem-solving skills, exceptional relationship-building abilities, and effective issue resolution.
Overview
5
5
years of professional experience
Work History
Collector Specialist
Metcredit
05.2023 - Current
- Resolved delinquent accounts by effectively communicating and following up on commitments
- Maintained a track record of consistently meeting performance goals.
- Demonstrated proficiency in operating with efficiency within a fast-paced call center environment.
- Increased debt recoveries by successfully leveraging financial research and expert negotiation skills
- Maintained meticulous records of collection activities, fulfilling both company policies and federal regulations
- Implemented various techniques, including skip tracing, to track down individuals with outstanding debts
- Prioritized account resolution by negotiating customer payment plans with a strong emphasis on maintaining professionalism.
- Successfully worked with team members to meet monthly goals, fostering a supportive workplace atmosphere and enhancing overall efficiency.
Quality Assurance Administrator (Debt Collector)
Pyxis Customer Solutions
11.2022 - 04.2023
- Established strong alliances with external agencies to enhance the efficiency of legal proceedings.
- Organized and structured payment arrangements suitable for customers' specific financial needs
- Resolved customer disputes using professional and calm communication to find mutual solutions
- Maintained a track record of meeting revenue goals on a regular basis.
- Achieved targeted recovery rates and increased profitability through successful implementation of scheduled collection campaigns
- Enabled clients to efficiently manage their payments by utilizing the total collector website and assisting with budget-oriented setups.
PC Financial Representative
SDI Marketing
06.2022 - 11.2022
- Handled the processing of new customer applications for PC financial MasterCard and PC money accounts, establishing credit limits and service conditions based on individual's credit score and background information
- Supported ongoing efforts to monitor, audit, and report for ensuring compliance and optimizing credit card processing.
- Demonstrated professionalism by greeting and acknowledging customers while providing friendly and responsive service.
- Built long-term customer loyalty and expanded client base by cultivating strong relationships through effective communication and prompt response.
- Implemented credit card account maintenance procedures for accuracy and compliance with regulations.
Business Customer Service Representative
Northwestel
11.2021 - 02.2022
- Delivered detailed, personalized, and friendly customer service to over 50 individuals daily to ensure satisfaction and promote loyalty
- Surpassed targets set by the company through the collection of source data from over 100 customers
- Implemented effective communication strategies to enhance payment collection by making 30+ outbound calls per day to follow up on overdue payments and inform about late payment rates.
- Successfully employed persuasive tactics to achieve an average customer satisfaction rate of 97%, leading to a decrease in cancellations by 5%.
Food Counter Attendant
Tim Hortons
07.2019 - 01.2022
- Achieved up to 10% reduction in order processing time through implementation of time-saving strategies in a fast-paced work environment
- Implemented training and coaching programs for a team of 20 employees to ensure compliance with health, safety, and customer service protocols.
- Successful in driving a 4% revenue growth by promptly addressing customer complaints and consistently focusing on maintaining high standards of quality and guest satisfaction.
- Maintained the highest level of food quality by closely monitoring shipments and enforcing strict safety measures during preparation.
Front End Desk, Cashier
Walmart
03.2020 - 10.2020
- Enhanced customer understanding of item offerings, achieving a 60% surge in on-site purchases through adherence to corporate standards
- Ensured successful service delivery to over 100 customers during each shift while consistently meeting or surpassing performance targets, resulting in positive evaluation from superiors
- Elevated the customer base by 30% via successful implementation of Walmart MasterCard sales strategy, garnering an impressive 95% satisfaction rate from surveys
- Successfully enrolled 30 customers into the Salvation Army program, driving donations beyond anticipated levels.
Education
Professional Certificate - Junior Data Analyst
Npower Canada
Calgary, AB09.2022
Microsoft Certified Fundamentals - Azure Fundamentals
Microsoft
06.2022
Post-Graduate Diploma - Computer Systems Technician
George Brown College
Toronto, ON04.2019
Skills
- Detail Oriented
- Excellent Interpersonal skills
- Call Center Support
- Problem-solving and Flexibility
- Critical Thinking
- Data Entry
- Microsoft Excel and Outlook
- Communication Skills
- Negotiation
- Efficient multitasking
- Adaptability
- Time management
Timeline
Collector Specialist
Metcredit
05.2023 - Current
Quality Assurance Administrator (Debt Collector)
Pyxis Customer Solutions
11.2022 - 04.2023
PC Financial Representative
SDI Marketing
06.2022 - 11.2022
Business Customer Service Representative
Northwestel
11.2021 - 02.2022
Front End Desk, Cashier
Walmart
03.2020 - 10.2020
Food Counter Attendant
Tim Hortons
07.2019 - 01.2022
Professional Certificate - Junior Data Analyst
Npower Canada
Microsoft Certified Fundamentals - Azure Fundamentals
Microsoft
Post-Graduate Diploma - Computer Systems Technician
George Brown College
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