Nidhi Parikh
Toronto,Canada
Summary
Results-oriented banking professional experienced in handling customer needs. Skilled at maximizing client satisfaction and bank profits by utilizing persuasive communication skills, in-depth product knowledge and hands-on customer service abilities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Universal Banker/FSR
CIBC
04.2022 - Current
- Assisting customers by answering banking questions and recommending solutions also maintaining cash drawer by following exact procedures for transactions and strong security protocols.
- Meeting needs of high-net-worth individuals looking to manage at least $1million in assets, brought in more than $2.5 million within our banking center portfolio in 2022/2023.
- Adhering to bank and legal guidelines for reporting, loan approvals and money handling.
Book keeper
SP Advantech Systems Pvt Ltd
04.2023 - Current
- Handled end-to-end bookkeeping remotely, including managing accounts payable/receivable, reconciling bank statements, and maintaining digital general ledger records with 100% accuracy.
- Prepared and submitted monthly financial reports and cash flow statements to leadership via cloud-based accounting platforms, enabling real-time financial decision-making.
- Utilized cloud-based tools (e.g., QuickBooks Online, Excel, Google Workspace) to track inventory costs, monitor project expenses, and support remote audits for the company’s advanced tech lighting products.
Front Desk Associate
Maker pizza
08.2021 - 04.2023
- Welcomed patrons to front desk and engaged in friendly conversations while conducting requests for our client AT&T telecommunication north America.
- Trained newly hired employees on front desk procedures and business operations and how to write and maintain incident reports, daily activity logs and other documents as requested by management.
- Balanced accounts and conducted nightly audits to maintain compliance and reporting standards.
Customer Service Specialist
SITEL
08.2020 - 08.2021
- Upheld quality control policies and procedures to increase customer satisfaction for A.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Education
Post-Degree Certificate - Marketing Management
Humber College
Toronto, ON12.2021
Post-Degree Certificate - International Business Management
Niagara College
Niagara-on-the-Lake, ON08.2020
Bachelor of Commerce - Accounting and Finance
Gujarat University
Ahmedabad08.2019
Skills
- Product Promotion
- Verbal and Written Communication
- Relationship Building
- Data Security and Validation
Certification
- Licensed MUTUAL FUNDS DEALERS’ ASSOCIATION - 2022
- MARKETING MEDIA SPECIALIST, internship certificate - 2022
- Google Adds
- Google Analytics
- Excel
- PowerPoint
Timeline
Book keeper
SP Advantech Systems Pvt Ltd
04.2023 - Current
Universal Banker/FSR
CIBC
04.2022 - Current
Front Desk Associate
Maker pizza
08.2021 - 04.2023
Customer Service Specialist
SITEL
08.2020 - 08.2021
Post-Degree Certificate - International Business Management
Niagara College
Post-Degree Certificate - Marketing Management
Humber College
Bachelor of Commerce - Accounting and Finance
Gujarat University
Similar Profiles
Rita DeFazioRita DeFazio
CSR at CIBCCSR at CIBC
Michael McDonaldMichael McDonald
Team Leader at CIBCTeam Leader at CIBC
Kevin ChangKevin Chang
FINANCIAL SERVICE REPRESENTATIVE at CIBCFINANCIAL SERVICE REPRESENTATIVE at CIBC
Jenny Cheng LYUJenny Cheng LYU
Salad Prep Cook (Cold Station) at Cafe on the SquareSalad Prep Cook (Cold Station) at Cafe on the Square
ABDULLAH KHATIBABDULLAH KHATIB
Bookkeeper at Protocol Sports Marketing Ltd. / TV2GO International Inc.Bookkeeper at Protocol Sports Marketing Ltd. / TV2GO International Inc.