Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Timeline
Generic

NIDHI GANGOTRA

Sackville,Canada

Summary

Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality.

Overview

7
7
years of professional experience

Work History

Team Leader

Mcdonalds
Sackville, New Brunswick
09.2025 - Current
  • Achieved timely task completion by leading team to optimize workflow.
  • Implemented strategic process improvements to enhance collaboration.
  • Fostered teamwork by cultivating a positive work environment.
  • Analyzed customer service surveys and devised strategies to boost satisfaction ratings.

Crew Trainer

Mcdonalds
Sackville, New Brunswick
01.2025 - Current
  • Trained new crew members on operational procedures and safety protocols to ensure compliance.
  • Developed training materials and resources to facilitate efficient onboarding processes.
  • Collaborated with management to refine training programs and improve overall effectiveness.
  • Maintained up-to-date records of trainee progress and provided regular updates to management team.

CREW MEMBER

MCDONALDS
01.2023 - Current
  • Provided high-quality costumer service in a fast-paced environment, development strong multitasking and communication skills.
  • Handled complex orders accurately, demonstrating attention to detail and the ability to work under pressure.
  • Engaged in upselling opportunities by identifying customer needs and suggesting relevant products.
  • Working flexible hours; day and night shifts, weekends, and holidays.

COSTUMER SERVICE REPRESENATATIVE

AVENIR
11.2022 - 01.2023
  • Took and managed costumers orders, ensuring costumer satisfaction.
  • Operated POS and managed data entry and payment transactions.
  • Prepared and delivered food items, maintaining quality standards and contributing to a positive costumer experience.

DATA INPUT SPECIALIST

VK INTERNATIONAL
01.2019 - 01.2022
  • Performed data entry and management tasks, ensuring accuracy and consistency across large data sets.
  • Responded to colleagues and management inquiries via phone, email, and chat with professionalism and courtesy.
  • Accurately completed appropriate documentation for each client file.

Education

Bachelor of Arts - Major in VMCS, Minor in Commerce

MOUNT ALLISON UNIVERSITY
Sackville
05-2027

High school Diploma -

TANTRAMAR REGIONAL HIGH SCHOOL
Sackville, NB
06-2023

Bachelor of Architecture And Interior Designing -

KYIV COLLEGE OF ARCHITECTURE AND DESIGN
Kyiv, Ukraine
01.2022

Skills

  • Problem-solving
  • Conflict management
  • Customer service excellence
  • Efficient POS usage
  • Data analysis and input
  • Time management and multitasking
  • Team collaboration and communication
  • Team building
  • Leadership
  • Coaching and mentoring

Affiliations

  • International Orientation Facilitator 2025

Languages

English
Full Professional
Hindi
Native/ Bilingual
Punjabi
Limited
Ukrainian
Elementary

Accomplishments

  • Employee of the month
  • Most dedicated employee award

Timeline

Team Leader

Mcdonalds
09.2025 - Current

Crew Trainer

Mcdonalds
01.2025 - Current

CREW MEMBER

MCDONALDS
01.2023 - Current

COSTUMER SERVICE REPRESENATATIVE

AVENIR
11.2022 - 01.2023

DATA INPUT SPECIALIST

VK INTERNATIONAL
01.2019 - 01.2022

Bachelor of Arts - Major in VMCS, Minor in Commerce

MOUNT ALLISON UNIVERSITY

High school Diploma -

TANTRAMAR REGIONAL HIGH SCHOOL

Bachelor of Architecture And Interior Designing -

KYIV COLLEGE OF ARCHITECTURE AND DESIGN
NIDHI GANGOTRA