NIDHI GANGOTRA
Sackville,Canada
Summary
Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality.
Overview
7
7
years of professional experience
Work History
Team Leader
Mcdonalds
Sackville, New Brunswick
09.2025 - Current
- Achieved timely task completion by leading team to optimize workflow.
- Implemented strategic process improvements to enhance collaboration.
- Fostered teamwork by cultivating a positive work environment.
- Analyzed customer service surveys and devised strategies to boost satisfaction ratings.
Crew Trainer
Mcdonalds
Sackville, New Brunswick
01.2025 - Current
- Trained new crew members on operational procedures and safety protocols to ensure compliance.
- Developed training materials and resources to facilitate efficient onboarding processes.
- Collaborated with management to refine training programs and improve overall effectiveness.
- Maintained up-to-date records of trainee progress and provided regular updates to management team.
CREW MEMBER
MCDONALDS
01.2023 - Current
- Provided high-quality costumer service in a fast-paced environment, development strong multitasking and communication skills.
- Handled complex orders accurately, demonstrating attention to detail and the ability to work under pressure.
- Engaged in upselling opportunities by identifying customer needs and suggesting relevant products.
- Working flexible hours; day and night shifts, weekends, and holidays.
COSTUMER SERVICE REPRESENATATIVE
AVENIR
11.2022 - 01.2023
- Took and managed costumers orders, ensuring costumer satisfaction.
- Operated POS and managed data entry and payment transactions.
- Prepared and delivered food items, maintaining quality standards and contributing to a positive costumer experience.
DATA INPUT SPECIALIST
VK INTERNATIONAL
01.2019 - 01.2022
- Performed data entry and management tasks, ensuring accuracy and consistency across large data sets.
- Responded to colleagues and management inquiries via phone, email, and chat with professionalism and courtesy.
- Accurately completed appropriate documentation for each client file.
Education
Bachelor of Arts - Major in VMCS, Minor in Commerce
MOUNT ALLISON UNIVERSITY
Sackville05-2027
High school Diploma -
TANTRAMAR REGIONAL HIGH SCHOOL
Sackville, NB06-2023
Bachelor of Architecture And Interior Designing -
KYIV COLLEGE OF ARCHITECTURE AND DESIGN
Kyiv, Ukraine01.2022
Skills
- Problem-solving
- Conflict management
- Customer service excellence
- Efficient POS usage
- Data analysis and input
- Time management and multitasking
- Team collaboration and communication
- Team building
- Leadership
- Coaching and mentoring
Affiliations
- International Orientation Facilitator 2025
Languages
English
Full Professional
Hindi
Native/ Bilingual
Punjabi
Limited
Ukrainian
Elementary
Accomplishments
- Employee of the month
- Most dedicated employee award
Timeline
Team Leader
Mcdonalds
09.2025 - Current
Crew Trainer
Mcdonalds
01.2025 - Current
CREW MEMBER
MCDONALDS
01.2023 - Current
COSTUMER SERVICE REPRESENATATIVE
AVENIR
11.2022 - 01.2023
DATA INPUT SPECIALIST
VK INTERNATIONAL
01.2019 - 01.2022
Bachelor of Arts - Major in VMCS, Minor in Commerce
MOUNT ALLISON UNIVERSITY
High school Diploma -
TANTRAMAR REGIONAL HIGH SCHOOL
Bachelor of Architecture And Interior Designing -
KYIV COLLEGE OF ARCHITECTURE AND DESIGN