Nidhi Dhiman
Surrey
Summary
Energetic and customer-focused professional with experience in retail, food service, and inventory management. Adept at multitasking, problem-solving, and delivering excellent customer service. Proven ability to train team members, manage cash transactions, and maintain organized, clean work environments. Fluent in English, Hindi, Punjabi, and basic French.
Developed leadership and team management skills in fast-paced service environment. Expertise in communication, conflict resolution, and customer satisfaction, looking to transition these abilities into new, challenging role. Aiming to leverage strong foundation of transferrable skills to contribute effectively in new field.
Overview
3
3
years of professional experience
Work History
Service Leader
Vancouver Bullion and Currency Exchange
01.2025 - Current
- Provide exceptional customer service, ensuring seamless financial transactions
- Manage currency exchange processes with high accuracy and efficiency
- Train and support team members in customer service and transaction handling
- Maintain compliance with financial regulations and company policies
- Handle transactions involving gold, silver, and other precious metals with accuracy and security
Assistant Manager
Freshslice Pizza
01.2024 - 01.2025
- Provided exceptional customer service, enhancing customer engagement and satisfaction
- Operated cash register, processed payments, and ensured accurate transactions
- Maintained cleanliness and organization of the restaurant to uphold health and safety standards
- Trained new team members on procedures, customer service, and sales techniques
General Clerk
Safeway
03.2023 - 12.2023
- Assisted with inventory management and office supply requests
- Examined and processed documents to support office filing procedures
- Restocked and organized merchandise in front lanes to optimize store presentation
- Provided excellent customer service by greeting customers and assisting with purchases
Cashier
Walmart
04.2022 - 01.2023
- Operated cash register and processed transactions with accuracy and efficiency
- Assisted customers with purchases, returns, refunds, and resolving transaction issues
- Maintained store organization and cleanliness to enhance customer experience
- Worked flexible schedules and extra shifts to meet business demands
Education
Associate of Science Degree -
Capilano University
North Vancouver, BC01.2025
Bachelor of Computer Applications -
Amity University
01.2028
Skills
- Customer Service & Engagement
- Cash Handling & Transactions
- Inventory Restocking & Stock Management
- Multitasking & Organization
- Problem-Solving & Adaptability
- Sales Expertise & Communication
- Food Safety & Kitchen Operations
- Precious Metals Handling & Secure Transactions
Languages
English
Hindi
Punjabi
French
Timeline
Service Leader
Vancouver Bullion and Currency Exchange
01.2025 - Current
Assistant Manager
Freshslice Pizza
01.2024 - 01.2025
General Clerk
Safeway
03.2023 - 12.2023
Cashier
Walmart
04.2022 - 01.2023
Bachelor of Computer Applications -
Amity University
Associate of Science Degree -
Capilano University
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