Nidhi Bhardwaj
Peterborough,ON
Summary
Customer-focused professional with a strong background in event management, administration, and business development. Skilled in providing excellent customer service, managing multiple tasks, and working effectively in fast-paced environments. Dedicated to ensuring guest satisfaction and contributing to team success.
Overview
7
7
years of professional experience
Work History
Business Development Manager & Assistant Manager
Shreenath & Associates
01.2021 - 03.2024
- Reached out to potential customers via telephone, email, and in-person inquiries
- Successfully expanded the company's client base by 40% through a strategic business tour, securing key partnerships and contracts
- Achieved a 95% client retention rate through proactive communication, problem-solving, and tailored recruitment solutions
- Created reports and presentations detailing business development activities
- Streamlined HR efficiency, coordinated new hire orientations, and provided onboarding and training for 10+ new employees
- Implemented process improvements to shape organizational culture, optimize procedures for higher efficiency, and help the company evolve and grow
- Introduced new methods, practices, and systems to reduce turnaround time by 60%
- Educated operations team on best practices, company policies, and service excellence standards
- Coordinated with Director in different operational issues.
Administrative Executive
Shreenath & Associates
05.2020 - 12.2020
- Produced reports, contracts, and correspondence using various software
- Assessed special reports, summarizing information, and identifying trends to guide decision-making
- Performed database management and analysis of business functions and processes
- Developed and updated calendars to schedule team and customer meetings
- Maintained inventory for back-office supplies, computers, and workstations
- Implemented office policies and enforced standards
- Organized office operations, leading daily activities, and controlling correspondence.
Client Service Representative
Gunj Entertainment Pvt Ltd
09.2019 - 01.2020
- Executed and devised business development strategies to attract and acquire 6 new clients using content marketing, cold-calling, and networking
- Coordinated client meetings to offer expert, individualized service
- Responded to customer calls and emails to answer questions and provide appropriate solutions
- Performed event coordination for larger parties and gatherings
- Created and maintained event expenditures, budgets, and timelines
- Inspected event facilities to confirm conformance to customer requirements
- Coordinated florists, photographers, and musicians for events.
Event Management Intern
NEMKA Event
12.2018 - 01.2019
- Managed administrative logistics of events planning
- Supervised onsite team of facility management team
- Fulfilled contractual obligations for rehearsal and day of event coordination
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Collaborated with team members to achieve target results.
Event Management Intern
Kaizen
10.2018 - 11.2018
- Managed administrative logistics of events planning
- Coordinated florists, photographers, and musicians for events
- Supervised onsite team of artists, caterers, audio-visual technicians, and facility management team
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events
- Increased customer satisfaction by 100% for resolving issues.
Event Management Intern
NEMKA Events
01.2018 - 03.2018
- Coordinated florists, photographers, and musicians for events
- Supervised onsite team of caterers, audio-visual technicians, and facility management team
- Fulfilled contractual obligations for rehearsal and day of event coordination
- Handled RSVP of 300+ wedding guests and arranged accommodation accordingly.
Event Management Intern
Scarlet Concepts
10.2017 - 12.2017
- Organized logistics and materials for each event, arranged spaces, and took detailed notes for later dissemination to key stakeholders
- Managed administrative logistics of 12 events
- Coordinated florists, photographers, and musicians for events
- Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor
- Increased customer satisfaction by 90% resolving issues which brought extra profit to the organization.
Event Management Coordinator (Internship)
Lallooji & Sons
08.2017 - 09.2017
- Supervised onsite team of stall vendors, housekeeping, painter, pavement team, audio-visual technicians, and facility management team
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, and risk mitigation for Navaratri Mahotsav
- Managed and kept daily reports of event progress which led to complete project 3 days before the deadline.
Education
Post-Degree Certificate - Human Resources, Marketing And Entrepreneurship
Trent University-Peterborough
Peterborough, ON07.2025
Master in Event Management & PR -
Bharathiar University
Ahmedabad, Gujarat01.2020
Bachelor of Commerce: Financial Accounting & Auditing -
Shreemati Nathibai Damodar Thackersey Women's University
Surat, Gujarat04.2017
Skills
- Customer Service
- Administrative Support
- Communication
- Multitasking
- Collaboration
- Problem-Solving
- Organizational Skills
- Ms Office & Adobe Photoshop
- Budget Management
- Time Management
- Adaptability
Cover Letter
[Your Address], [City], [Province], [Postal Code], [Email Address], [Phone Number], [Date], Hiring Committee, 500 Lansdowne Street West, Peterborough, ON, K9J 8J7, Trent Central Student Association, Dear Hiring Committee, I am thrilled to apply for the Events and Resources Assistant position at Trent University's Peterborough campus. With my extensive background in event management and administration, I am eager to bring my skills and passion for organizing successful events to the Trent Central Student Association (TCSA).
During my time as a Client Service Representative at Gunj Entertainment and as an Event Management Intern at multiple organizations, I gained valuable experience in coordinating events, managing logistics, and ensuring customer satisfaction. I have a proven track record of handling various aspects of event planning, from budgeting and procurement to on-site coordination and post-event evaluation.
In my previous roles, I have developed strong organizational and communication skills, which are essential for effectively promoting and managing events. I am comfortable working with diverse teams and collaborating with multiple stakeholders to ensure the success of each event. My ability to multitask and adapt to changing priorities makes me well-suited for the dynamic environment at TCSA.
I have actively helped my peers by educating them about new tools in Excel and advancements in AI whenever possible. I believe in maintaining a positive environment and a strong commitment to the organization, which has resulted in a positive attitude towards both management and the working environment. I have also provided management with ideas for new additions to the filing and organizing systems, and upon approval, assisted my colleagues in adapting to these changes. I am never afraid to dedicate extra time or go out of my way to get things done, ensuring that tasks are completed efficiently and effectively.
To stay current with the latest developments, I continuously research and learn new techniques in Excel, Word, and AI online. This commitment to self-improvement helps me remain adaptable to upcoming changes and enhances my ability to contribute to the team.
I am particularly excited about the opportunity to work with the Communications Manager and the Brand Ambassador Team to promote TCSA events and services. My experience in creating promotional materials and engaging with the community will be valuable in this role. Additionally, my familiarity with Adobe Photoshop and other editing software will enable me to create compelling visual content for social media and other platforms.
Thank you for considering my application. I look forward to the opportunity to discuss how my skills and experiences align with the needs of the TCSA and contribute to the success of your events and initiatives.
Best regards,
Nidhi Bhardwaj
[Email Address]
[Phone Number]
Languages
English
Full Professional
Hindi
Native or Bilingual
Gujarati
Professional Working
Timeline
Business Development Manager & Assistant Manager
Shreenath & Associates
01.2021 - 03.2024
Administrative Executive
Shreenath & Associates
05.2020 - 12.2020
Client Service Representative
Gunj Entertainment Pvt Ltd
09.2019 - 01.2020
Event Management Intern
NEMKA Event
12.2018 - 01.2019
Event Management Intern
Kaizen
10.2018 - 11.2018
Event Management Intern
NEMKA Events
01.2018 - 03.2018
Event Management Intern
Scarlet Concepts
10.2017 - 12.2017
Event Management Coordinator (Internship)
Lallooji & Sons
08.2017 - 09.2017
Post-Degree Certificate - Human Resources, Marketing And Entrepreneurship
Trent University-Peterborough
Master in Event Management & PR -
Bharathiar University
Bachelor of Commerce: Financial Accounting & Auditing -
Shreemati Nathibai Damodar Thackersey Women's University
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